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Lush sales transactions sped up by Retail Suite


A new point of sales (POS) system from retail solutions company Itim has helped ethical retailer Lush Cosmetics process its sales data more efficiently over the Christmas period.

Lush has been working with Itim since 2003 but only rolled out the new Retail Suite system in August 2010 after a successful trial the month before.

With Lush expanding internationally and growing significantly in the UK, the new solution allows the retailer to more accurately analyse and process sales data.

Sarah Turner, Systems Accountant at Lush, said: “Retail Suite has made the life of our store staff so much easier, especially the store managers.

“With the help of our B.I. tool we can feed back automatically to them what they’ve taken, via a weekly cash sheet, which also reconciles other activities such as petty cash. It also automates our gift voucher reports, which saves a huge amount of time.”

Christmas trading at Lush this year increased by 6.8 per cent compared to 2009, and that growth in trade was made much more manageable by Itim’s new system, according the retailer.

Retail Suite, which replaces Lush’s old process data quickly (PDQ) terminals, allows sales data to be accessed and analysed instantly by head offices as well as being fed back to the stores.

In-store staff can now see daily store by store sales league tables and the new B.I. tool allows shrinkage to be analysed and assessed.

Turner added: “Retail Suite has already freed up store management time spent manually preparing and adding up daily and weekly sales reporting information, and in head office, time spent keying in data is now spent analysing the results.

“Previously our PDQ system was standalone and pretty slow. Now it’s interfaced with the till, processing time has been cut down, and also errors have been cut out, as before the integration, the sales data was having to be doubled keyed into the POS and PDQ machine.”

Published on Monday 10 January by Editorial Assistant

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