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Retail Eyes improves service with tablet PC

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Customer experience agency Retail Eyes has improved its point of service auditing capabilities by utilising Motion Computing’s F5 tablet PC, according to a new case study.

Supplied by tech solution provider Box Technologies, the new system is used by Retail Eyes to speed up and secure the auditing process when conducting on-site work such as mystery shopping programmes.

Motion’s F5 device can also improve audit efficiency due to the way it integrates digital photography, while users are able to share data more effectively as well as create reports on location.

Retail Eyes invested in 24 of Motion’s tablets in total, and the results have proved very positive.

Danny Tompkins, Product Manager at Retail Eyes, said: “We are extremely pleased with motion F5s and the operational improvements we’ve realised as a result of going paperless.

“The tablets are clearly designed for use onsite and in outdoors environments and adapt to our digital auditing workflows.”

Tablet devices are increasingly being used in various industries, as the products’ numerous capabilities become apparent.

Last week retail hardware specialist EPOS Partners said the retail sector can use Apple’s fast-selling iPad to minimise human error in stock management as well as provide customers with services at the point of sale.

Highlighting the potential of tablets, technology expert at the firm Paul Manning commented: “Obviously from a logistical perspective, such devices reduce the risk of human error in accurately recording stock management and sales figures and enable real-time analysis by management.”

Published on Thursday 10 February by Editorial Assistant

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