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Play.com admits security breach

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Online entertainment retailer Play.com has today revealed that some of its customers’ names and email addresses may have been compromised after a company handling part of its marketing communications experienced a security breach.

An email statement sent to Play.com customers’ this morning apologised for the accident, but it has made clear that it believes credit card details and bank account information has remained safe.

“We take privacy and security very seriously and ensure all sensitive customer data is protected,” said today’s email statement.

“Please be assured this issue has occurred outside of Play.com and no other personal customer information has been involved.”

A customer service assistant told Retail Gazette that the retailer’s IT team is currently investigating the security breach, but it is not yet known when customers will be informed about their findings.

In the meantime, Play.com is calling on its customers who received today’s email to contact customercare@play.com, as this will help with the investigation.

Back in January cosmetics specialist Lush had its website attacked by hackers, and customer credit card details were stolen as a result.

The company is still awaiting the results of an investigation into how the breach occurred, and it is still operating a temporary website ahead of a new permanent site launch later in the year.

Lush took a unique stance when reporting the security problems by addressing the hackers directly, saying: “If you are reading this, our web team would like to say that your talents are formidable.

“We would like to offer you a job - were it not for the fact that your morals are clearly not compatible with ours or our customers.”

Published on Tuesday 22 March by Editorial Assistant

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