Entertainment retailers HMV and Game have played down reports that using the new Nintendo 3DS causes dizziness.
A report in the Sun this morning claimed that “record numbers” of gamers are seeking refunds after “thousands” of people suffered dizziness while playing the console, but the companies selling the product suggest this is misleading.
Very few customers have actually sought a refund for the item, with HMV and Game explaining today that just one and “fewer than five” consumers have asked for their money back at the respective companies.
Neil Ashurst, Game spokesperson, told Retail Gazette that it appeared to be “a very small percentage of customers” who were made ill by playing the console, adding that the slider button on the 3DS allows users to change the depth of 3D to suit their individual needs.
HMV said: “Contrary to a press report, which has since been corrected, we would like to make clear that we are not aware of any manufacturing fault with the 3DS console - which we have seen huge demand for, and that we have not issued any refunds for it and nor are we doing.”
It added that “a relatively small number of customers” have chosen to trade-in previously purchased games products, which is a standard service provided by many retailers and one that has “become increasingly popular with gamers in recent years”.
The Nintendo 3DS was one of the most eagerly anticipated entertainment products to be launched in recent months, with gamers queuing through the night at various UK retail outlets to be among the first people to get their hands on the item.
At a time when UK entertainment retailers are struggling to generate consistent sales growth, the product’s release provided a welcome filip to the sector.
It was announced last week that an impressive 303,000 3DS units were sold in Europe during the first two days following last month’s launch, with 113,000 of these units bought in the UK.