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Richer Sounds aims to defend ‘best retailer’ title

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Hi-fi, TV and home cinema retailer Richer Sounds is once again on the shortlist for the Best High Street Retailer accolade at this year’s Which? Awards.

The electricals retailer picked up the title in 2010 and will be in direct competition with cosmetics specialist Lush and kitchenware provider Lakeland as it aims to reclaim its title from the consumer champion later this year.

In January Lush was forced to close down its transactional website after hackers broke into the site and stole customer information, but the company is held in high regard by shoppers for its ethical practices and continually evolving range of products.

Lakeland, meanwhile, launched a new transactional website in April, which is shaped around its users and combines a number of innovative technologies to provide its online shoppers with the services they require.

Which? is also set to name its Best Online Retailer and Best Supermarket awards later this year, with the results based on customer feedback and independent research.

ChainReactionCycles.com, Johnlewis.com and Lizearle.com are in contention for the online accolade, while Waitrose, Marks & Spencer, Aldi and Lidl have been shortlisted for the grocery prize.

Peter Vicary-Smith, CEO of Which?, said: “The front runners for our three retail awards have very different backgrounds - from a family-run cycle business to high street giants and supermarkets - but they’ve all scored highly in our customer surveys in the last year.

“They are all worthy of a Which? Award, but there can only be one winner in each category, and I look forward to announcing who that is in June.”

Published on Thursday 21 April by Editorial Assistant

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