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Lloydspharmacy to offer click and collect service

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High street health & cosmetics retailer Lloydspharmacy has signed a new POS solutions deal to help it streamline its payment and delivery services, it was confirmed today.

Global technology solutions provider Torex will help the retailer simplify its payment solution to bring important new services to its customers.

As part of the upgrade people buying prescription drugs will be able to purchase other toiletry items at the same POS, large items such as wheelchairs bought in-store will be available for home delivery, and a click-and-collect service will be initiated on the retailer’s website.

Gareth Owen, Director of IT at Lloydspharmacy, comments: “As one of the UK’s leading community pharmacy operators we are keen to continue strengthening our market share and offer a range of purchasing methods convenient to our customers.

“This investment in a new electronic POS is essential to our strategy of building our non-dispensing business, in the light of continuing pressure on dispensing margins.”

The new POS system delivered by Torex will also speed up the in-store transaction process by fully integrating the prescription system, thus reducing queuing times.

Helen Slaven, Vice President of Retail at Torex, added: “With the addition of Lloydspharmacy to our customer base, Torex continues to build its portfolio of high profile retailers using our solutions.

“By helping Lloydspharmacy integrate its dispensing solution with its POS, we can ensure the business cuts its transaction times and improves the overall customer experience.”

Lloydspharmacy further enhanced its consumer offering by buying online medical advice service DrThom.com in February of this year.

Published on Wednesday 25 May by Editorial Assistant

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