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M&S hires Logicalis to manage its ICT services


Leading UK retailer Marks & Spencer (M&S) has signed a deal for the international solutions provider Logicalis to improve its network infrastructure, it was announced today.

The UK-based tech firm, which has previously worked on direct marketing communications for mutual retailer John Lewis, will now manage the wired and wireless solutions at M&S’ 700 stores, head office, regional offices and distribution centres.

M&S hopes to deploy innovative information and communication technology (ICT) cost effectively by using the expertise of Logicalis.

Richard Presant, Head of Operations at M&S, said: “In Logicalis we have a partner with the ability to align IT to the needs of our business. Our relationship is founded on Logicalis’ continued achievement in maintaining excellent levels of service.”

As part of the six-year agreement M&S will also have access to the strategic consultancy services offered by Logicalis, in particular in the fields of future technology innovation and project strategy and implementation.

Logicalis currently operates in the UK, Germany, South America and Asia Pacific and its 2,000-plus staff help to deliver solutions to in excess of 5,000 global clients.

Tom Kelly, Managing Director of Logicalis UK, added: “Logicalis will continue to act as an extension to Marks & Spencer’s IT team, with a strong cultural fit and understanding of the pressures of operating in the retail industry.

“Quality is a watchword within M&S, and Logicalis are committed to maintaining the excellence of service delivery M&S has come to expect of us.

“This new agreement will also now support M&S in their goals of further efficiency and continuous service improvement. Our experience in providing service excellence and innovation to M&S under a cost-efficient framework sets us in good stead to further our strategic partnership a long time into the future.”

Published on Tuesday 26 July by Editorial Assistant

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