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Nisa-Today’s to use new voice recognition technology


Nisa-Today’s is to invest in new voice recognition technology for computers in their Harlow, Stoke and Scunthorpe distribution centres, it was announced yesterday.

Over 250 Vocollect Talkman T5 dedicated voice terminals have been purchased by the retailer from VoiteQ, a voice directed solutions provider, to replace existing technology as the company seeks to modernise its systems.

In 2003, Nisa-Today’s launched an initiative to introduce the industry’s most advanced technology for order-picking within its Scunthorpe facilities, and this new solution is the latest version of the technology.

The Talkman T5 has now been selected from a number of possibilities trialled in depots, following impressive performance during an initial trial where it scored high user acceptance.

Users will have the ability to ‘auto logon’ via their dedicated Vocollect headsets, representing a significant time-save, and over 120 concurrent users will be using the system at the Scunthorpe site alone.

Richard Adams, VP and Managing Director, Vocollect EMEA, commented: “We are continually consulting with our partners and end-customers to ensure our new products meet their business requirements.

“It is gratifying that early adopters like Nisa-Today’s are re-affirming their commitment to the Vocollect solution and making further solid long-term investments in Voice.”

Earlier this week it was confirmed that the convenience store chain Nisa is to separate from the retail arm of the wider company following a vote by its shareholders.

Wayne Swallow, Nisa-Today’s IT Director, explained that the decision to implement new technology would improve the company’s operations performance.

“We knew we wanted to continue to use voice, as we believe that voice is still the right solution for Nisa-Today’s operation,” he said.

“Having decided to invest in our voice solution, we wanted to re-evaluate the hardware options that were now available to us seven years after our initial implementation.

Published on Tuesday 04 October by Editorial Assistant

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