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Customer Experience Exchange


18 – 19 November, 2014 Hilton, Amsterdam, The Netherlands

The Customer Experience Exchange is widely acknowledged as the must-attend meeting for Chief Customer Officers, VP’s and Directors of Customer Experience and Customer Strategy.

This year, 80 strategic decision-makers will be attending to discuss the challenges of developing the right customer experience strategy today to drive future business growth.

Unlike traditional conferences or tradeshows, the primary focus and benefit of the Exchange is for new relationships to be forged and existing partnerships to be enhanced.

At the Exchange, the world’s leading minds in customer and brand experience, leading analysts and a selection of the most innovation solution providers gather to exchange knowledge and discuss best practice on how to safeguard the future of their organisations whilst ensure that their customer experience initiatives are resulting in customer acquisition, increased loyalty and profitability.

Combining in-depth, real-life case studies, strategic interactive discussions, expert panellists and cutting edge research, this two and a half day Exchange goes beyond generic recommendations and instead will address the most pertinent questions facing attendees.

The 2014 expert speaker panel includes: • Metro Bank, Managing Director • Coca Cola, Europe Group Integrated Marketing Director • Philips, Senior Director, Head of Consumer Care MG Europe & APMEA • Shell, General Manager Europe West & South Africa • Orange, SVP Quality & CSR • LV, Digital Director, Retail • Paul, Commercial Director

Further information about the speakers, agenda and attending as a delegate or a solution provider can be found at

For more information or to register: Tel: +44 207 368 9484 Email: Visit:

Published on Friday 17 October by Editorial Assistant

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