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River Island makes returns a Doddle

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Fast-fashion retailer River Island has partnered with railway station parcel shop Doddle to offer free returns for online customers with a click and collect procedure.

The partnership will cut the cost for River Island shoppers, who will be able to return their online purchases quickly and free of charge through Doddle stores located in and around major train stations and high footfall areas.

Doddle’s recent venture sees River Island joining a growing list of retail partners including Amazon, ASOS, Warehouse, Halfords, etc.

Sam Rodgers, River Island E-Commerce Director, commented: “Continually enhancing our online proposition, from website journey to delivery, is crucial for us as a fashion retailer. We’ve already seen a proven demand from our customers for the click and collect model, and so are always looking for new ways to even further improve in this area – particularly with returns. By partnering with innovative solutions such as Doddle we can help to make an online purchase or return as quick, easy and cheap as possible for our customers.”

Talya Misiri 

Published on Wednesday 17 June by Editorial Assistant
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