Connecting to LinkedIn...

M&S boss aims to bring the chain closer to its customers

W1siziisijiwmtyvmduvmtivmtyvmzuvmzkvmtuxl01cdtawmjztlmpwzyjdlfsiccisinrodw1iiiwinjawedqwmfx1mdazzsjdxq

Marks and Spencer has made a number of changes to its management structure to increase the pace of the business and tighten the relationship between the retailer and its customers.

Amendments have been made to a number of Executive roles and their responsibilities.

Chief Finance Officer Helen Weir will be accountable for the chain’s strategy implementation.

Patrick Bousqeut-Chavanne has taken on a position as Executive Director of Customer, Marketing & M&S.com. M&S’s international business will now be managed by the CEO Steve Rowe.

In addition M&S has also introduced a new Operating Committee that will be responsible for the running of the day-to-day business and its development strategy.

Laura Wade-Gery will be returning from her maternity leave in September.

“On my first day as CEO, I committed to putting M&S customers at the heart of everything we do. These changes reflect this; a simpler management structure with a smaller, more focused team running M&S will lead to more efficient decision making and move us closer to our customers” said CEO Rowe.

“The new Operating Committee will be working together to improve M&S, starting with fixing our Clothing & Home offer for our customers, our employees and our shareholders.”

Published on Thursday 12 May by Talya Misiri

Articles similar to Marks and Spencer

Articles similar to Steve Rowe

comments powered by Disqus