Customer Service Leader
|Job Title||Customer Service Leader|
|Salary||£23 - £28000 per annum|
|Location||City of London, London|
|Job Advertised||25 days ago|
Do you love working in a fast-paced retail environment, which provides an amazing shopping experience to your customers?!
This role is a unique opportunity to work in a thriving Airport environment and be part of a worldwide retailer. This business has an unparalleled premium selection of products with over 15,000 different ranges!
As a Retail Leader you will responsible for delivering the sales strategy on the shop floor by surpassing service targets and hitting all other KPIs.
A key part of the role is engaging your team to ensure they deliver an excellent sales and service focus, and set strong visual standards within a luxury setting. Therefore, good people management experience is necessary for this role!
Your key accountabilities will include -
- Leading your team to hit profit targets & offer first class customer service
- People management - managing the performance and development of individuals in your team
- Ensure your team understand their role and contribute towards their targets, building one team
- Working as a key member of the management team & to ensure the smooth daily running of all areas
- Maintaining operational standards
- Monitoring the sales and conversation Including sales VS budget
- Maintain strong visual merchandising standards
- Driving store compliance
This role is all about the individual - so as long as you have a passion for service, and managed a team in a fast-paced environment you will be considered for the position!
If you're an Assistant, Department or Store Manager with experience in a high footfall & customer focused retail environment, this job would be a great next move to you! However, personality counts for a lot; so enthusiasm, passion for customer service and great communication skills, are all highly sought after abilities - this can be from a non-retail environment!
This is an air-side role so will require a security background check over the last 5 years.
If this sounds like the opportunity you're looking for to further your career, please send your CV quoting the reference Q99169
We request that candidates send their CV as a Microsoft Word document where possible.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.Apply for this position
A Guide to Mastering Ecommerce Optimisation
The Ultimate Guide to Mastering the Ecommerce Path to Purchase Many companies don't give proper attention to the entire customer path to purchase because it seems too complex or time-consuming. The truth is this kind of optimization does take work - but with the right proces...
World Retail Congress 2017
World Retail Congress was founded in 2007 in response to retailers seeking a platform for senior leaders to come together to discuss the major issues and trends affecting the industry. In delivering this agenda, the Congress has welcomed thousands of senior retail speakers, fr...
Internet Retailing Expo 2017
Internet Retailing Expo (IRX) is aimed at multichannel professionals looking to balance the elements of their multichannel strategy. IRX is designed for retailers in search of the latest and cutting edge technology. IRX has the largest multichannel educational programme in the...