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Customer Experience Manager - Lichfield

Job Title: Customer Experience Manager - Lichfield
Contract Type: Permanent
Location: Lichfield, Staffordshire
Industry:
Salary: £19500 - £23000 per annum
Start Date: ASAP
Reference: Q96864
Contact Name: Quest Search and Selection
Contact Email: apply@questsearch.co.uk
Job Published: January 19, 2015 14:13

Job Description

My client, a market leading department store in Lichfield, is looking for a passionate customer driven leader to grow and develop the business in one of their most high profile stores based in the West Midlands. This is an opportunity for an exceptional individual who can create and inspire a team to deliver unrivalled customer service across the site.

In this role you will be responsible for:

  • Implementing and tracking local PR events to optimise customer experience
  • Motivating your team to deliver sales targets and an impeccable standard of customer service
  • Pro-actively developing the customer experience along side the operations team
  • Exploring social media interactions to ensure a consistent and outstanding customer experience

Proven track record in driving a team to deliver in a customer focused environment is essential.

In addition you will demonstrate

  • Key decision making ability under pressure
  • A record of managing performance
  • A history of coaching and developing teams

You will role model and demand from your team an impeccable level of focus on the customer experience.

In return you will be offered a competitive salary and an opportunity for unparalleled career development.

If you feel you have what it takes to become part of this successful organisation, please forward your CV. Quoting reference Q96864. We look forward to hearing from you.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.