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Customer Operations Planner

Job Title: Customer Operations Planner
Contract Type: Permanent
Location: Leeds
Salary: £25000 - £32000 per annum + Bonus + Benefits
Start Date: ASAP
Reference: Q90715
Contact Name: Quest Seach Selection
Contact Email: drw.34809.4032@quest.aplitrak.com
Job Published: October 29, 2012 18:39

Job Description

This leading FMCG business in Leeds is looking for a Customer Demand Planner to join its Logistics department. The main purpose of your role will be to take complete ownership of the Collaborative Planning, Forecasting and Replenishment (CPFR) process for a major retailer account. Additional responsibilities will include: * Ensuring suppliers and planning systems are aligned to reduce cost while maintaining a high level of service * Working closely with other Demand Planners to improve forecast accuracy and forecast bias. * Ensuring all key promotions are maintained accurately within the database * Attending key customer supply chain trade meetings as and when required and to be first point of contact when developing key relationships with the wider customer team * Being the key point of contact for all planning or distribution related matters * Identifying gaps in store availability, producing plans to rectify these gaps * Paying close attention to KPIs i.e. forecast bias, forecast accuracy and service levels * Drivinge the CPFR Process with the customer * Monthly collaborative forecasting meetings to drive alignment * Highlighting risks to supply and define contingencies. * Tracking sales daily and managing changes to forecasts * Defining supplier action in light of any DC to store issues. * Quarterly review of performance with supply chain and commercial teams. To be successful as the new Demand Planner you must have strong communication skills, with the ability to express ideas, plans & priorities in a concise manner at all levels. You will need good influencing and negotiating skills and a proven track record in the use of SAP systems would be ideal. Demand planning experience is essential and FMCG experience is preferred.