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Senior Client Liaison

Job Title: Senior Client Liaison
Contract Type: Permanent
Location: London
Salary: £30000 - £36000 per annum + Excellent Benefits
Start Date: ASAP
Reference: Q92215
Contact Name: Quest Seach Selection
Contact Email:
Job Published: December 06, 2013 16:42

Job Description

Due to further expansion of the company having gained a number of new global blue chip clients there is a new position for a Senior Client Liaison. This is a fantastic and exciting opportunity to be part of a pioneering and innovative approach to servicing global clients, building rapport between the Global Business and Commercial teams making a profound contribution to the company. Key Responsibilities * A key focus of the role will be servicing and relationship management * Managing client requests suggesting the best approach for best strategic implementations to ensure client commitments are met or exceeded. * Propose simpler client solutions to ensure less costly maintenance of client data bases and reports. * Ensure the quality and delivery of service levels agreements are set and agreed to meet or exceed. * Understand client needs into client specification, suitable for off shore execution for data dimensions to meet or exceed client expectations. * Manage direct support to clients in case a client raises a data quality issue. Ensure relevant actions are put in place to resolve and manage client effectively. * Being the point of contact both externally and internally for clients and client services along with Global Business Services - responsibilities include prioritising workload and communications for client services and offshore Key Skills * Strong FMCG background knowledge * Strong Client Facing skills * Experience within market research and handling insights/data * Great understanding of commercial environments * Excellent relationship management skills - as you will be expected to laise with the internal, commercial and offshore teams. * Strong business acumen and proactive approach to problem solving * Confident communication skills, both verbally and written. We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.