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Hospitality General Manager

Job Title: Hospitality General Manager
Contract Type: Permanent
Location: Berkshire
Salary: £28000 - £30000 per annum
Start Date: ASAP
Reference: Q93566
Contact Name: Quest Seach Selection
Contact Email: MPO.82258.4032@quest.aplitrak.com
Job Published: September 11, 2013 08:26

Job Description

The Hospitality General Manager we are looking for must have vision, dedication and initiative. You will be results driven, passionate about both your customers and staff and have the ability to motivate your team in achieving success. This challenging yet rewarding role will effectively manage the site to meet business objectives. Working in a diverse and fast paced environment, you will provide effective ongoing leadership and management to your team ensuring that all policies and procedures are adhered to. Role Context The General Manager will report directly to the National Operations Manager. You will be based at one site, but will be expected to support other hospitality venues within the business as required, along with supporting and developing the continuing growth of company. Quantative Measures of Performance – Balanced Scorecard a) Operations: Fast, Accurate, Clean & Friendly Cash and Stock Control Audits – Health & Safety & Operations b) Customer: Customer Comments/Complaints Mystery Shopper c) Financial: Retail Revenue – RPG Retail Margin Payroll Profit & Loss (P&L) control Revenue Daily/Weekly/Monthly Costs Responsibilities include, but are not limited to; analysing business data to increase market share and profitability, budgetary management, overseeing operational standards, succession planning, setting goals for your teams in line with the operational strategy, enhancing the customer experience and ensuring the highest levels of cleanliness are achieved. If you have a passion for hospitality and customer service, the ability to motivate a team, the flexibility and adaptability to cope in an ever changing environment, and have the experience to excel in this role we would love to hear from you. We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.