Comment

- The battle between online-only (pure-play) retailers and their multichannel (online and high-street) competitors is very much on. There seems to be a general consensus that having both an online and high-street presence is the most effective way t...

- Through instant messaging, smart phones, tablets and social media, today’s consumers are hyper-connected. Not only do they demand all-channel access to products and services, they’re not shy about using these connections to share their opinions, g...

- Technology is changing the way retailers sell and consumers buy. This brings with it a host of new challenges. Relying solely on bricks-and-mortar or online retailing is fast becoming an outmoded approach. To succeed, today’s retailer must link al...

- We might like to think that two people doing the same job will produce similar levels of output, but in practice there can be significant differences. Certain people are twice as productive, sometimes even five times as productive, as others. In t...

- In my previous article ‘Change in the channel – how retail will respond to the closure of the VAT loophole’, I discussed The High Court’s decision to cut Low Value Consignment Relief (LVCR) for the Channel Islands. This month, I would like to look...

- With profits under pressure, store closures rife and consumer buying power still vulnerable, it may be surprising to some that the latest research from the Trade Union Congress shows the retail sector in fact added jobs to the economy in the last ...

- On Wednesday Philip Clarke unveiled his much anticipated plans for turning around the domestic woes of Tesco. As UK profits and market share continued to edge downwards, Clarke revealed a back to basics approach in a bid to re-engage with customer...

- The inexorable rise of online shopping has turned the competitive screw on the high street. With slow recovery and revenues in decline, retailers have to decide whether to increase their investment in store designs and merchandising or harness exi...

- The Government recently confirmed plans to extend Sunday opening hours during the London Olympics. There are mixed opinions from retail businesses across the country about the change. As the Centre Director at shopping centre Festival Place, it wa...