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Expert insight from those in retail

Mike Coupe, CEO of Sainsburys

Sainsbury’s new CEO latest victim of a ‘hospital pass’?

Much has been written about the so-called ‘hospital pass’ that Sir Terry Leahy gave to Philip Clarke when he took over from him as Tesco CEO in 2011 – a tenure that recently ended prematurely. And now that Justin King has stepped down as Sainsbury...
09:52AM - Wed 27th August 2014
80% of consumers still carry out their shopping in the physical store

What retailers can learn from Mary Portas’ latest report

In 2011, Mary Portas was appointed by the UK government to lead an independent review into our high streets entitled ‘The Portas Review’. The report offered a list of recommendations on how best to revitalise the high street, including a series of...
10:22AM - Thu 14th August 2014
Scott Welty, Vice President, Industry Strategy, JDA Software

Retail 2020: The 7 Trends Impacting Brick & Mortar Retailers

The retail industry is in the midst of a massive transformation driven by consumers’ rapid adoption of new digital technologies. By the year 2020, the retail landscape will have fundamentally changed how every retailer will go to market. No segmen...
10:32AM - Tue 12th August 2014
image(c)iStockphoto.com/franckreporter

Be ‘Bluetooth Smart’: Using beacons to transform the retail experience

Today, most people who use smartphones are familiar with GPS technology, which popular location-based services and applications rely on – for example, when you check in to a location on Facebook, GPS can determine your location anywhere on Earth, ...
09:21AM - Thu 7th August 2014
Incoming Tesco CEO Dave Lewis

Six challenges for Dave Lewis as he takes on the top job at Tesco

As Tesco announces Dave Lewis, Unilever global president of personal care, is to take over from Philip Clarke as CEO, we highlight six challenges he faces when he takes up the reins in October.Challenge 1. How to drive relevant valuePhilip Clarke ...
11:25AM - Wed 6th August 2014
Ian Jindall, e-commerce consultant

Why the time’s right for ‘Re-foundationing’

It’s a great time to be a shopper, and it’s getting better all the time. Never before has it been so easy to find and buy the retail products consumers want to have. Thanks to the rise of digital, and in particular m-commerce, consumers can check ...
09:01AM - Tue 5th August 2014
Image: Argos

Click and Collect: What does this trend mean for the retail industry?

The popularity of click-and-collect services amongst consumers has come as no surprise to retailers. Over the past six months, the e-commerce space has witnessed some of the biggest names in retail jumping on the click-and-collect bandwagon, aimin...
08:51AM - Mon 4th August 2014
image(c)iStockphoto.com/DSGpro

The pitfalls and potential of web self-service

Goals and measures are critical when developing a self-service strategy because organisations tend to have an inaccurate view of customer perception and the customer experience. There’s a rather infamous study from Bain where they interviewed orga...
09:08AM - Thu 31st July 2014

How retailers can manage the Prince George effect

Prince George celebrated his first birthday this week, causing a huge increase in traffic for Petit Bateau. George was photographed wearing the childrenswear retailer’s dungarees and the resulting press coverage meant that they quickly sold out.Ma...
09:09AM - Mon 28th July 2014
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