Expert insight from those in retail


The pitfalls and potential of web self-service

Goals and measures are critical when developing a self-service strategy because organisations tend to have an inaccurate view of customer perception and the customer experience. There’s a rather infamous study from Bain where they interviewed orga...
09:08AM - Thu 31st July 2014

How retailers can manage the Prince George effect

Prince George celebrated his first birthday this week, causing a huge increase in traffic for Petit Bateau. George was photographed wearing the childrenswear retailer’s dungarees and the resulting press coverage meant that they quickly sold out.Ma...
09:09AM - Mon 28th July 2014
An HMV store in Cardiff

Why big British retail brands are being left behind

HMV last week revealed its UK sales figures – the first since being bought out of administration by Hilco. The new owner has made some considerable changes: trimming the store estate, launching apps and opening a new Oxford Street flagship. As a r...
09:35AM - Mon 21st July 2014

Is now the right time to refinance?

In recent months the retail sector has seen a flurry of refinancing activity. Matalan, The Card Factory, Debenhams and B&M are amongst the retailers that have taken advantage of the economic upswing and improved liquidity in the market to restruct...
10:13AM - Fri 18th July 2014

How the rise in omnichannel retailing has altered retailers’ talent strategies

The growth of the internet, social media and mobile technology has had a meteoric impact on almost every area of modern life. However, perhaps none have been as profound as the changes that have taken place in retail. As anyone working in the sect...
05:14PM - Wed 16th July 2014
image Arakon

A mobile strategy for guaranteeing an engaged audience

Time spent on mobile continues to explode, now at more than 23 per cent of all time spent with media. Yet, most companies are just in the experimentation phase of how to use the full capabilities of consumers’ mobile devices to drive their busines...
04:47PM - Mon 14th July 2014
A Boots store in Cardiff

Why a personal approach can make all the difference for self-select cosmetics brands

Shoppers walking into Boots’ flagship store on Oxford Street are greeted by rows of brightly-lit, eye-catching make-up aisles and product stands. The size of the space is testament to the resilience of in-store cosmetics spend, against the rise of...
09:42AM - Mon 14th July 2014
Jonathan Flynn, consultant at Odgers Interim

Why transformational change is driving demand for interim managers

Back in December 2012, my feeling was that retailers were shifting their focus from cost reduction to investing in their businesses which would, in turn, create opportunities for interim managers specialising in the sector. One thing is definite; ...
04:56PM - Thu 10th July 2014
image(c) Pippel
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Senior directors on the future of retail

With today’s consumer becoming ever more demanding, companies are rushing to ensure that they don’t get left behind in the new world of e-commerce, marketing and big data which will allow firms to personalise offers to customers on a level never s...
04:29PM - Wed 9th July 2014

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