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Retailers should embrace bad reviews because displaying them improves their reputation in the eyes of the consumer
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Bad online reviews actually help retailers

- If retailers displayed criticisms and complaints from their customers on their websites instead of hiding them away they would benefit from customers spending longer on their sites and improved conversion rates, new research has shown.Although it ...
10:46AM - Thu 26th January 2012
Cross-channel retailing is a winning strategy for fashion firms, according to BT Expedite

Video: Cross-channel retailing a winning strategy in fashion

- As the multichannel expert for BT Expedite, I believe passionately that retailers that join up their various customer touchpoints (Store, Web, Mobile, Call-centre, Email, Social etc) and provide great customer service and brand experience across t...
10:10AM - Wed 28th September 2011
Channel Advisor has some tips on how to make your site more visible to online searches (image ©iStockphoto.com/Sodafish bvba)
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Seven ways to save on paid search costs

- During tough economic times, it’s even more crucial for online retailers to pay close attention to search engine nuances and take the time to fine-tune their pay-per-click programs. ChannelAdvisor has compiled a list of seven tips to help you get ...
09:36AM - Thu 15th September 2011
Online retailers are bracing themselves for another busy Christmas period in the months ahead (image ©iStockphoto.com/erel photography)
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Christmas comes early for e-tailers: How should they prepare?

- This year is likely to see Christmas promotions start earlier than ever before. Already big name high-street retailers such as Harrods and Selfridges have opened Christmas shops to cater to increasing demand, but it is also anticipated that there ...
10:11AM - Thu 25th August 2011
Ian Patterson, Managing Director (EMEA) of DigiPoS Store Solutions
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Creating the business case for mobile

- Retailers need to work hard to enhance their in store m-commerce offerings according to Ian Patterson, Managing Director (EMEA) of DigiPoS Store Solutions.It would be fair to say that eCommerce has come a long way since its origins and has managed...
08:46AM - Thu 14th July 2011
DigiPoS' Mobile Shopper
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Retail comment: The growth in outsourcing

- Ian Patterson, Managing Director of tech specialist DigiPoS Store Solutions, says retailers cannot afford to take a trial and error approach with their mobile strategy - they must get it right first time.New innovations present opportunities and c...
09:55AM - Thu 7th July 2011
VeriFone is urging retailers to adopt NFC and mobile technology sooner rather than later
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Making m-commerce a reality

- At various times throughout the year buzzwords tend to appear, describing the latest fashions, trends or developments in a given sector.Right now, the art of conducting transactions using mobile handsets, or ‘m-commerce’, is one of the hottest top...
10:34AM - Thu 30th June 2011
Ian Patterson, Managing Director (EMEA) of DigiPoS Store Solutions
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Mobile in retail – whose responsibility?

- Managing Director (EMEA) of DigiPoS Store Solutions Ian Patterson predicts that mobile technology could have a similar impact on retail that ATM machines had years ago.It was predicted that 2011 would be the year that m-commerce achieved scale: co...
10:27AM - Thu 30th June 2011
Ian Patterson, Managing Director EMEA at DigiPoS, is urging retailers to approach mobile with an open mind
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Retailers must approach mobile with an open mind

- DigiPoS offers its top tips on embracing mobile and focusing on the customer experience.At the end of 2010, DigiPoS Store Solutions, the leading hardware and solutions provider for retailers, launched its m-commerce ecosystem, called MobileShopper...
10:15AM - Thu 23rd June 2011
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DOWNLOAD: Reevoo report on bad reviews
Read the exclusive report investigating how bad reviews can actually be good for retailers
FEATURE: Is the UK a click & collect nation?
Retail Gazette finds out what customers really think about click & collect services
COMMENT: Is 2012 a tipping point for Total Retail?
Capgemini's Chris Webster anticipates that retailers will start to operate seamlessly across all channels this year
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DOWNLOAD: Reevoo report on bad reviews
Read the exclusive report investigating how bad reviews can actually be good for retailers
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