Innovation & IT


What's new in retail technology

Image: Zara

RFID: Zara and the smartest togs in town

Zara, Pull & Bear and Massimo Dutti owner Inditex Group is going to use RFID (radio-frequency identification) tagging in 700 stores to trace every garment from warehouse to check out. One of the reasons for Zara’s success (and its owner’s enviable...
08:41AM - Tue 12th August 2014
Image: Udozi

Technology at the expense of the high street?

You could be forgiven for thinking that the high-street and technology shared a sort of parasitic relationship, that the faster, the stronger and the more popular retail technology become, the slower the weaker and the more unpopular bricks and mo...
11:24AM - Fri 8th August 2014

Be ‘Bluetooth Smart’: Using beacons to transform the retail experience

Today, most people who use smartphones are familiar with GPS technology, which popular location-based services and applications rely on – for example, when you check in to a location on Facebook, GPS can determine your location anywhere on Earth, ...
09:21AM - Thu 7th August 2014
The tablet will be trialled in 33 stores

Co-operative food to fix tablets to trollies

The Co-operative food is hoping to engage customer’s in-store with a tablet that will be attached to shopping trollies.An android tablet will be fixed to the handle which the Co-op hope will encourage shoppers to express their opinions on issues a...
09:29AM - Thu 31st July 2014

The pitfalls and potential of web self-service

Goals and measures are critical when developing a self-service strategy because organisations tend to have an inaccurate view of customer perception and the customer experience. There’s a rather infamous study from Bain where they interviewed orga...
09:08AM - Thu 31st July 2014
Sir Terry Leahy at Retail London conference

Eagle Eye to post £800,000 loss for the year

Digital solutions specialist Eagle Eye expects to post a £800,000 loss for the year ended 30 June 2014 despite revenue soaring.The firm which supports vouchers, gift cards, coupons and staff incentive programmes saw revenue surged 157 per cent to ...
08:56AM - Tue 29th July 2014
The Lacoste app

Lacoste rolls out AR in-store

French sportswear brand Lacoste will allow shoppers to virtually try on trainer’s in-store using augmented reality (AR) technology.To use the technology users place their foot on an in-store floor graphic and scan it with their smartphone to see t...
04:00PM - Mon 21st July 2014
Lucy Sharman-Munday, CFO, Eagle Eye

Eagle Eye appoints new CFO

Digital loyalty card provider Eagle Eye has appointed Lucy Sharman-Munday as chief financial officer and director.Sharman-Munday has worked for accountancy firm KPMG and various consultancys over a 14 year period.In a statement, the company, previ...
10:23AM - Thu 17th July 2014

Jimmy Choo launches virtual showroom

Luxury footwear brand Jimmy Choo has followed in the steps of John Lewis by showcasing its showroom virtually.But Jimmy Choo have chose to differentiate themselves from the department store by allowing VIP customers to view and pre-order the brand...
12:00PM - Mon 14th July 2014

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