Multichannel and e-tail

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The latest multichannel and online retail news

Jamie Peach, head of SEO, House of Fraser

House of Fraser poaches Asos' head of SEO

Department store group House of Fraser has poached Asos’s head of SEO as it looks to grow its “share of voice” in search.Jamie Peach, who joins HOF in September, will lead a team of in-house SEO professionals and agency partners and is tasked with...
09:17AM - Mon 21st July 2014
image iStockphoto.com/Yunus Arakon

A mobile strategy for guaranteeing an engaged audience

Time spent on mobile continues to explode, now at more than 23 per cent of all time spent with media. Yet, most companies are just in the experimentation phase of how to use the full capabilities of consumers’ mobile devices to drive their busines...
04:47PM - Mon 14th July 2014
image(c)iStockphoto.com/Dmitriy Aseev

Steepest online sales decline for six years

Online retail sales in June fell by the sharpest rate since 2008 as buoyant sunshine kept shoppers away from their computers.There was a five per cent month-on-month online sales decline from May to June as big tickets items such as furniture, app...
02:22PM - Mon 14th July 2014
image(c)iStockphoto.com/Gunnar Pippel
featured artcle

Senior directors on the future of retail

With today’s consumer becoming ever more demanding, companies are rushing to ensure that they don’t get left behind in the new world of e-commerce, marketing and big data which will allow firms to personalise offers to customers on a level never s...
04:29PM - Wed 9th July 2014
Topshop is the best omni-channel fashion retailer, according to Kurt Salmon

Bridging the gap: removing the customer blind spot

Leon Brits, Principle consultant, Tryzens, discusses what retailers can address to remove the customer blind spot across all channels.As retailers strive to implement an omni-channel strategy, not being able to track customers in-store, is a major...
04:41PM - Tue 8th July 2014
Online sales fell 8.1% in the first quarter

Poor sales at Marks and Spencer's website hits trading

Marks and Spencer’s new website has negatively hit sales as it failed to entice consumers to buy more online.After more than three years in development, M&S.com saw sales fall 8.1 per cent in the 13 weeks to 28 June as chief executive Marc Bolland...
11:08AM - Tue 8th July 2014
Tesco say without original content and material from colleagues it would struggle to drive engagement

How Tesco uses social media to engage its staff

With the retail industry demanding up-to-date information around the clock we spoke to Tesco’s digital chief Adrian Harris on how the UK’s number one retailer uses social media to communicate internally and externally in a fast-paced retail enviro...
04:52PM - Mon 7th July 2014
Image: Zalando

Zalando launches new app

Online fashion retailer Zalando has rolled out its app for UK consumers.The app includes features such as autosuggest search, a wish list that syncs between devices as well as a barcode scanner.“Our new apps make it even easier for our customers i...
04:34PM - Fri 4th July 2014
Chris Webster, Capgemini’s VP, Head of Retail Consulting and Technology

Britain vs the World

We’ve already reached the halfway point for 2014 and in the fast changing world of online retail these last six months have seen the growth of the online retail sector continue apace as the economy recovers strongly. This, combined with a comment ...
10:32AM - Fri 4th July 2014
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