Multichannel and e-tail

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The latest multichannel and online retail news

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Retail websites are getting slower, study finds

The UK’s top 50 retail websites are getting slower with third party content to blame, new research has found.The average loading time for a top 50 retail website was 10.29 seconds in the second quarter of 2014, according to information assurance c...
09:07AM - Tue 29th July 2014
Made.com founders

Made.com launch 'Social Showroom'

Made.com has launched a social media platform that allows interior design enthusiasts to connect with each other and see products within the context of a home. Made Unboxed is the latest venture from the online design company. Using the site, cust...
08:51AM - Fri 25th July 2014
Jamie Peach, head of SEO, House of Fraser

House of Fraser poaches Asos' head of SEO

Department store group House of Fraser has poached Asos’s head of SEO as it looks to grow its “share of voice” in search.Jamie Peach, who joins HOF in September, will lead a team of in-house SEO professionals and agency partners and is tasked with...
09:17AM - Mon 21st July 2014
image iStockphoto.com/Yunus Arakon

A mobile strategy for guaranteeing an engaged audience

Time spent on mobile continues to explode, now at more than 23 per cent of all time spent with media. Yet, most companies are just in the experimentation phase of how to use the full capabilities of consumers’ mobile devices to drive their busines...
04:47PM - Mon 14th July 2014
image(c)iStockphoto.com/Dmitriy Aseev

Steepest online sales decline for six years

Online retail sales in June fell by the sharpest rate since 2008 as buoyant sunshine kept shoppers away from their computers.There was a five per cent month-on-month online sales decline from May to June as big tickets items such as furniture, app...
02:22PM - Mon 14th July 2014
image(c)iStockphoto.com/Gunnar Pippel
featured artcle

Senior directors on the future of retail

With today’s consumer becoming ever more demanding, companies are rushing to ensure that they don’t get left behind in the new world of e-commerce, marketing and big data which will allow firms to personalise offers to customers on a level never s...
04:29PM - Wed 9th July 2014
Topshop is the best omni-channel fashion retailer, according to Kurt Salmon

Bridging the gap: removing the customer blind spot

Leon Brits, Principle consultant, Tryzens, discusses what retailers can address to remove the customer blind spot across all channels.As retailers strive to implement an omni-channel strategy, not being able to track customers in-store, is a major...
04:41PM - Tue 8th July 2014
Online sales fell 8.1% in the first quarter

Poor sales at Marks and Spencer's website hits trading

Marks and Spencer’s new website has negatively hit sales as it failed to entice consumers to buy more online.After more than three years in development, M&S.com saw sales fall 8.1 per cent in the 13 weeks to 28 June as chief executive Marc Bolland...
11:08AM - Tue 8th July 2014
Tesco say without original content and material from colleagues it would struggle to drive engagement

How Tesco uses social media to engage its staff

With the retail industry demanding up-to-date information around the clock we spoke to Tesco’s digital chief Adrian Harris on how the UK’s number one retailer uses social media to communicate internally and externally in a fast-paced retail enviro...
04:52PM - Mon 7th July 2014
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