Multichannel and e-tail

- The battle between online-only (pure-play) retailers and their multichannel (online and high-street) competitors is very much on. There seems to be a general consensus that having both an online and high-street presence is the most effective way t...

- Catalogue & online retailer Shop Direct Group has announced today that two of its four customer service centres could close as part of a new deal with professional services firm Serco.Serco has been awarded a contract to manage the retailer’s cont...

- Through instant messaging, smart phones, tablets and social media, today’s consumers are hyper-connected. Not only do they demand all-channel access to products and services, they’re not shy about using these connections to share their opinions, g...

- Technology is changing the way retailers sell and consumers buy. This brings with it a host of new challenges. Relying solely on bricks-and-mortar or online retailing is fast becoming an outmoded approach. To succeed, today’s retailer must link al...

- Weak trading at both Homebase & Argos has led to a significant drop in their owner Home Retail Group’s (HRG) profitability over the last year, results released today show.HRG’s benchmark profit before tax declined by 60 per cent to £102 million in...

- Online & mail order retail group Flying Brands is close to agreeing the sale of its Gardening Direct business, it was revealed today.Full-year results published by the company show that it made a loss before tax of 3.2 million in the 12 months end...

- Online fashion retailer Asos.com has today reported a 49 per cent rise in total retail sales for its full-year period, however trading growth slowed significantly in the UK during the final quarter.In the last three months of the year ending March...

- In my previous article ‘Change in the channel – how retail will respond to the closure of the VAT loophole’, I discussed The High Court’s decision to cut Low Value Consignment Relief (LVCR) for the Channel Islands. This month, I would like to look...

- Online retailing giant Amazon is to try and to cut publishers out of its e-reader business model by acquiring the rights to a mass of new & old book titles, according to reports.The Daily Telegraph says that the e-tailer believes it can cut out th...