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Self-service has a bright future


Contactless payment systems and self-service kiosks are due to become more abundant over the next few years according to a study published this week.

VeriFone, a company that makes point-of-sale (POS) technologies, reports that 86 per cent of North American shoppers polled said that they prefer to do business with businesses that offer self-service technology.

The number of unattended kiosks worldwide is expected to reach two million by the end of 2011 with North America set to see growth of 13 per cent in this technology and Europe and Asia-Pacific both 12 per cent.

Most UK supermarkets already employ self-service technology at POS and in July the Co-operative was the first major grocer to announce the introduction of contactless payment systems.

The popularity of self-service machines may be in doubt however, with the technology being named as the most annoying aspect of shopping in recent survey by

Contactless payment seem a lot more agreeable to customers, as the success of the Oyster system used by London Transport has proved, and this may be the big driver of payment changes.

According to the VeriFone report, the global contactless payment card marketplace has grown to almost one per cent of all card-accepting merchants, and roughly 3.5 per cent of all general purpose payment cards.

So expect to see contactless payment systems at your nearest retailer in the not-too-distant future.

VeriFone is one of the industry leaders in bringing unattended payment solutions and technology to the market.

Published on Wednesday 11 August by Editorial Assistant

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