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Footfall at the airports a boost to travel stores


By Mark Davidson

Following the airport horrors of December, footfall is picking up as passengers regain their faith in travel, new figures from BAA show.

Figures released today reveal that BAA’s six UK airports processed a total of 7.5 million passengers in January, an increase of 3.8 per cent from January 2010.

Air travel was competing against favourable comparables from last year when bad weather disrupted flights but even so Heathrow alone recorded its highest January passenger figures since 2006.

Although official sales figures from the airport’s stores are yet to be announced, retail analyst Nick Bubb has said that footfall in the airports is bound to have a positive affect on retail sales.

BAA chief executive, Colin Matthews commented: “Passengers want quality service at our airports, from the beginning to the end of their journeys.

“The better we collaborate with airlines and ground handlers, the better the experience will be for customers both in normal operations and during disruption.

“We are working with all of the companies at Heathrow and elsewhere to improve passenger experience and make our airports more resilient, building strong contingency plans.”

Retailers at airports previously admitted that they had been severely affected by the December’s snow chaos and many stores donated food and essentials to the stranded passengers.

Published on Friday 11 February by Editorial Assistant

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