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Amazon creates 900 jobs at customer service centre


Online retail giant Amazon is to open a new customer service centre at Waverley Gate in Edinburgh, it was announced today.

Over 900 permanent jobs are expected to be created at the centre which will deal with internet and telephone customer queries for including technical support for the Amazon Kindle e-book device and downloaded MP3’s.

The site, which should be operational by August of this year, adds to the investment the e-tailer has already made in Scotland, with a number of its fulfilment (distribution) centres situated in the country.

Allan Lyall, Vice President of European Operations and Customer Service at Amazon, said: “As our business continues to grow and we move into new areas like grocery, sports and clothing, our customer services support needs to expand as well.

“Edinburgh is an outstanding location, providing us with access to a highly-skilled workforce who will help us to achieve the high standards of customer service that shoppers at expect.”

Amazon’s business keep growing from strength to strength with e-books and its Kindle device proving increasingly popular consumers and in March it launched of its own app-store for Android mobile phones which it hopes will be able to rival Apple’s market leading iStore.

Before the end of the year the firm will open a new one million sq ft fulfilment centre in Dunfermline, yet another significant investment in Scotland, which will create around 750 permanent jobs and another 1500 temporary positions during the peak Christmas period.

Scotland’s First Minister Alex Salmond commented on the new customer service centre: “Amazon has a substantial presence in Scotland and this announcement is testament to the quality, strength and skills of its Scottish workforce.

“This news provides a significant boost to the local economy, creating 900 jobs in the heart of Edinburgh and demonstrates the company’s commitment to working in Scotland.”

Published on Thursday 26 May by Editorial Assistant

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