Delivery service provider Collect Plus continues to rise to prominence and is becoming an increasingly important part of the retail supply chain, it was announced today.
The company, which last week was presented with an award for ‘Most Innovative Delivery Service’ at the IMRG eCommerce Excellence Awards, deals with delivery and returns for well-known retailers Asos.com, Shop Direct Group and Boden.
A partnership between parcel delivery company Yodel and payment provider PayPoint, the system offers parcel services through local shops which are all open from early until late, and nearly all open seven days a week.
Mark Lewis, CEO of Collect Plus, said that the recent award was positive news for the company.
“This industry recognition is a huge pat on the back to the whole team at Collect Plus, who have gone that extra mile to ensure we have a returns service in place that is as easy and convenient for retailers as it is for shoppers,” he commented.
“We believe we’ve now achieved that and we’re concentrating on expanding our network and working with retailers to offer their customers both returns and deliveries.”
The company’s network of over 4,000 outlets across the UK allows shoppers to return unwanted items at an outlet close to them, at a time convenient to them.
Hailed by industry experts as a simpler and accessible form of delivery to customers, the service also allows retailers to keep track of the number of goods being returned to the depot, ensuring that stock is managed effectively.
Shop Direct Group acknowledged that the speed of the service, which delivers returns to retailers faster than the industry average, has a positive effect on customers, as they are more likely to repeat purchase as a result of the delivery time.
David Smith, Chief Marketing & Communications Officer at IMRG, praised the service’s innovative approach.
“Collect Plus has been one of the true innovators in making the receipt of online orders more convenient for consumers,” he said.
“Their model has proved influential, as we are now seeing several multichannel retailers looking to incorporate alternative collection points into their own delivery service.
“Our own research earlier this year revealed that 46.5 per cent of consumers are still influenced on their choice of retailer by the delivery service available, so increasing convenience is extremely important for retailers.”