Pret, the upmarket sandwich retailer, has chosen to upgrade its contactless payment method, the Logic Group today announced.
Originally one of the first food chains to accept contactless payments, Pret-a-Manger sees over 40% of its transactions carried out this way. Now it has chosen the Logic Group’s ‘Solve Centurion Managed Service’ platform for quick and secure payments in its European stores. With this, the British sandwich makers will be able to support the latest contactless payment cards as well as adding support for American Express contactless, leading to reduced queuing times and an improved overall customer experience.
As a regular choice of destination for breakfast, lunch and skinny flat whites, Pret branches are well located in busy towns and city centres, often in tourist hotspots. Footfall is high and with the aim to serve customers in under a minute, the fast food retailer relished the opportunity to adopt technology which will help free up man hours.
“Our commitment to quick and friendly service, coupled with the quality of our products, is why our customers come back time and time again” said Andy Chalkin, Group Director of IT at Pret.
“We were looking for a partner that shared this outlook and could provide us with a reliable payment platform which our staff could rely on and our customers can trust. I am pleased to say that the service is running better than hoped, with calls to our helpdesk noticeably reducing as it was implemented. In particular, the ability to manage transactions when there are problems with the store network has been a real benefit providing a seamless customer and staff experience” he added.
Pret a Manger, which translates from French into ‘ready to eat’ and was taken from the phrase prêt-à-porter meaning ‘ready-to-wear’, opened in London in 1986. Pret’s sandwiches, salads and wraps are handmade fresh in-shop each day using natural, preservative-free, ethically sourced ingredients and any unsold food is given to charity at the end of each day.
Last month, the retailer added mac ‘n’ cheese options to its menu, as well as autumnal arrivals like an Italian meatball soup. It also handed all British staff a bonus and a pay rise in line with strong sales following the growing demand for food on the go.