Topps Tiles has committed its name to The Furniture Ombudsman’s list of retail members.
The Furniture Ombudsman was started by the government in 1992, aiming to promote values of customer satisfaction whilst also helping customers resolve disputes with retailers. By joining the organisation, Topps Tiles is making a firm promise on its commitment to customers.
“At Topps Tiles we pride ourselves on giving great service to all of our customers,” said Central Operations Manager at Topps tiles, Sarah Kite. “By joining The Furniture Ombudsman, we are hoping to raise these standards even further and giver our customers the confidence they need and deserve when completing their home renovation projects.”
The retailer posted positive growth in its latest quarterly results, having put an emphasis on customer service with ambitions to “out specialise the specialists” by providing visitors with expert information wherever possible. It currently operates 340 stores across the UK.
“As market leaders in this sector, we take our responsibilities very seriously and hope to inspire each and every customer, not only with our products, but more importantly our service,” Kite continued.
“It is always pleasing when a retailer wishes to highlight their responsible business practices, and we are therefore delighted to welcome Topps Tiles as members of The Furniture Ombudsman,” said Kevin Grix, Chief Ombudsman and Chief Executive of The Furniture Ombudsman. “Our key aims are to inspire consumer confidence and help raise industry standards, and our ability to achieve these increases with each business that becomes a member of our service.”