The Customer Experience Exchange for Retail


Tuesday, 4 July 2017 to Wednesday, 5 July 2017

The Customer Experience Exchange for Retail will bring together 80 C-level & VPs/Directors of CX, Marketing and eCommerce from Fortune 500 retailers to meet, discuss and share best practice to improve the future of retail CX.

Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking CX solution and technology providers – join the discussion today to:

  • Hear inspirational stories which allow you to deliver an exceptional experience in-store that is translated seamlessly across your eCommerce platforms
  • Stay competitive and stay ahead by examining the latest CX technology innovations
  • Learn from some of the fastest growing retailers in Europe
  • Discover the practicalities of maximising the value of your bricks and mortar assets in the face of increasing online spend
  • Link data across all channels to gain a single view of the customer
  • Leverage your customer experience strategy as a growth enabler for your business

Email or call +44(0)207 368 9484 to receive a copy of the latest 2016 agenda.

2017 Speakers included:

  • Adidas, Senior Director, Retail Concept Creation
  • Co-op, Customer Director
  • Crabtree & Evelyn, Chief Experience Officer
  • Joules, Chief Customer Officer
  • Mulberry, Head of Group Customer Service
  • Net-A-Porter, Head of Premium Customer Strategy
  • Shop Direct, Head of Sales & Service, Outsourcing
  • Tesco, Head of Digital Customer Experience
  • William Hill, Director of Customer Experience
  • Zalando, UK & Nordic Head


“An interesting mix of insights from retailers and service providers in the area of customer centricity and a great opportunity to network” Head of User Experience – Otto Group

“My second time attending an Exchange event and I continue to be impressed with the host team’s ability to create an ideal environment for rich conversations, personal network expansion and access to industry leading products & services. Well Done!” Director of Customer Experience – QVC

“Thought provoking and allowed me great opportunities to network and learn” Head of Service Leadership – Tesco

Phone: +44(0)207 368 9484



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