B&Q has announced plans to undertake a restructure which will scrap overnight replenishment leading to the loss of 200 management roles.
Over the next month the leading home and DIY retailer will move an additional 1750 staff to “customer-facing colleagues on our shop floors”, a move which will mean overnight operations are abandoned.
Replenishment will now be carried out during the day by the extra staff on the shop floor, leading overnight shift management and supervisor roles will be cut, along with unsociable hours pay.
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The retailer stated that it would offer “colleagues in overnight replenishment roles the opportunity to take a new daytime replenishment role instead, though we recognise that not all of them may want to take up these new positions.”
“The overall impact of the proposals will be to improve our customers’ shopping experience in our stores,” retail and property director Paul Crisp added.
“The changes in replenishment would mean an additional 1,750 customer-facing colleagues on our shop floors, improving stock availability and customer service throughout the day.
“In addition, we are creating greater consistency in the way we operate our stores, removing duplication of tasks and improving efficiency.
“We want to be the leading home improvement company and make home improvement accessible for everyone. That means delivering great customer service and great quality at prices that are truly affordable. To do that, we need to operate differently.”
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