// John Lewis Partnership customer experience director Peter Cross to step down at the end of April
// He has been with the company since 2013, first joining as communications director
// He has been in his current role since 2017
John Lewis Partnership has announced that its customer experience director Peter Cross will be stepping down from the business at the end of April.
He has been with the partnership since 2013, joining as communications director for John Lewis before being appointed customer experience director for John Lewis and Waitrose in 2017.
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The John Lewis Partnership credited Cross for “building the love and trust customers have for John Lewis in recent years”.
Additionally, over the last 10 months he led the firm’s efforts to care for the vulnerable in society impacted by the ongoing Covid-19 pandemic.
“It’s been an honour to be part of a team who have driven the relevance of two of Britain’s best loved brands during an unprecedented time of change in the retail industry,” Cross said.