John Lewis opens “school of service” for staff to boost customer experience

John Lewis

John Lewis has launched a “school of service” for staff to provide lessons on better customer experience after facing criticism that standards in stores have been ­slipping.

Feature Resource

Get ahead of your competition: Luxury Sector 2022 Report

The trend is clear: online is set to become the leading channel for luxury purchases by 2025. Online shopping for luxury goods increased in value by 50% and nearly...