// B&M’s operations director is leaving the discount retailer to become Post Office chief retail officer
// Roberts had been at B&M’s since January 2016
The Post Office has named B&M’s UK operations director Martin Roberts as its new chief retail officer.
Roberts will take overall responsibility for the Post Office’s network of 11,500 branches across the UK and will work with the organisation’s postmasters and strategic partners in the running of its franchise businesses.
He will also oversee the Post Office’s streamlined cash distribution operation across the UK, with over £3 billion in cash distributed each month at its branches.
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Roberts currently holds the position of B&M’s UK operations director, a role has held since January 2016. He has also worked as head of retail and online at Vodafone, retail director at Wickes and in several retail roles at Sainsbury’s.
Post Office chief executive Nick Read told Retail Week: “I am delighted Martin is joining the Post Office as we ensure postmasters and their interests are at the heart of everything that we do.
“Our intent by 2025 is to make the Post Office the most highly sought after, successful and sustainable franchise business in the UK. Martin brings a wealth of retail and management experience that will be invaluable to us.”
Roberts said: “I am excited to be taking on this key role at the UK’s biggest retail network and look forward to meeting independent postmasters and our strategic partners across the UK.
“It’s vital that they have a seamless interaction with the Post Office and that we’re focused on delivering improvements that enable them to run profitable businesses.”
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