Everything you need to know about the Consumer Rights Act

Today the Consumer Rights Act comes into force, applying to all retailers. So what does this mean for your business? What does the Act...

Costa‘s warning: living wage increase could cost customers

Costa Coffee owner Whitbread has warned that its prices will rise following the introduction of the National Living Wage in April. Andy Harrison, CEO...

Comment: Staff on frontline to deliver this Christmas

As November draws to a close, all eyes turn to Christmas. However, retailers have been building up to the festive season all year and...

Comment: Reviving the retail role model

Diane Coolican, Director at Redsky Learning, a provider of bespoke learning and development programmes, explains how the recession has impacted on retail‘s role models...

Feature Resource

Referral best practice guide

Unlock referral marketing as a key acquisition channel. Learn from these leading brands. Happy customers are your best marketing tool. Their loyalty to your brand...