Wednesday, October 17, 2018
self expression

COMMENT: Can retailers make money from self-expression?

Philip Rooke, chief executive of online retailer Spreadshirt, pens his thoughts on how self-expression is making a comeback.

COMMENT: Councils need to challenge the government over the sham of localism and business...

The reality of trading in Oxford, particularly for smaller retailers, is somewhat grim.
employee satisfaction

COMMENT: The secret to maximising employee satisfaction in retail

Unhappy employees are less productive and can cost billions, so staff satisfaction levels need top priority for retailers.

COMMENT: Customer experience isn’t a quick fix for vacant retail space

It’s a tough time for retail, and it seems just about everyone has the same plan of action for the future: customer experience.
Tesco discount

COMMENT: The challenge of reinvention for Tesco’s mystery discount stores

Lancaster University's Dr Martin Friesl looks at the uphill challenges Tesco faces in rolling out its new discount store format.
Iceland customer service

COMMENT: How Iceland fought back to regain customer trust & loyalty

Iceland recently surged 37 places to number 10 on the UK Customer Satisfaction Index.

COMMENT: What’s behind the surge of collaborations in retail?

Why are major retailers such as Sainsbury's and Asda, and Tesco and Carrefour, suddenly adopting a more collaborative approach?
high street decline

COMMENT: Re-engage with town centres to tackle high street decline

Julie Froud on how the community approach could be a way for some town centres to thrive once more.
House of Fraser stakeholders

COMMENT: What’s next for House of Fraser’s stakeholders?

John Pal, a retail expert from Alliance Manchester Business School, looks at what's next for the department store's stakeholders.
mental health retail

COMMENT: We need better mental health support in retail

WHSmith's Alison Garbutt looks at the importance of the retail sector coming on board to support a new mental health campaign.

Feature Resource

What will your workforce want and need,  now and in the...

Today's on-demand consumer mentality means businesses now operate in an ‘always-on’ economy. To meet customer demand for 24/7 access to products and services, businesses...