Tuesday, April 24, 2018
customer service food

COMMENT: Customer service top spot vulnerable within congested food retail sector

While customer satisfaction within the food retail industry remains strong, the sector should not become complacent.
International Women's Day

COMMENT: Celebrate the women doing online retail business their way

Ebay UK VP Rob Hattrell marks International Women’s Day by sharing some inspiring stories of the retailer's female-led SMEs.

COMMENT: Are retail’s 2800 job cuts signs of the next crash?

Since January 1 all of the Big 4 have announced either job cuts or major restructures that will result in staff facing pay cuts.

COMMENT: Why traineeships are a great stepping stone into retail

The government is now offering an excellent opportunity for young people to develop their careers in retail.
small retailers mobile

COMMENT: Small retailers must embrace mobile this Christmas

Small retailers optimising their business for customers to purchase on mobile will lead to a Christmas to remember.
loyalty schemes

COMMENT: What do loyalty schemes means in the digital age?

75% of marketing leaders admit they don’t understand changing consumer behaviour, according to a new study into loyalty.

COMMENT: Looking forward to retiring? BHS won’t be the only one to ruin pensions

Head of the Work and Pensions Committee Frank Field penned two letters concerning retailers pension deficits this week.

COMMENT: How customers experience your brand is key to success

Many retailers face the question of how to adapt if simply selling "stuff" is the basis of their business model. Will Palmer says one way to address this is to focus on how customers experience what you sell.

COMMENT: Visual content is critical for online retailers

Feelunique's Tom Newbald pens his tips on why increasing online engagement with and between customers leads to better conversion and transaction rates.
Singles Day

COMMENT: Why Alibaba’s Singles Day is bigger than Black Friday

Alibaba's UK boss David Lloyd writes about what Western retailers can learn from what is possibly the biggest event on China's retail calendar.

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