Topman's digital director Gareth Rees-John pens his thoughts on importance of scaling data to make a significant impact on customer loyalty and ultimately, customer spend.
As e-commerce grows at an exponential rate and consumer expectations shift, it‘s crunch time for the UK retail sector. The landscape is becoming increasingly competitive, with British retailers under pressure to keep up with the online giants.
Hannah Milne, Director of Regional Retail at The Crown Estate, argues that experience-led shopping is going to transform our traditional idea of retail parks, but it must continue to be rooted in convenience.
When it comes to mobile, online retailers often focus only on buyers.
Over the next decade, technology will be a key driver in transforming the retail industry and the consumer shopping experience.
Here are some precautions that can be taken to guide your business in a successful direction and ensure it has all it needs to survive in the long term:
2016 was a rollercoaster of a year and left us all feeling that nothing can take us by surprise anymore.
Customers‘ expectations need managing, and if you want to avoid the same kind of tears on Christmas morning you need to make sure your message is clear.
For those looking to start taking advantage of Singles Day, here are the key things that can make a big difference to attracting overseas shoppers.
For every drop of rain, for every breath of wind, for every flake of snow, for every ray of sunshine, for every rise and fall in the mercury – there is a commensurate rise and fall in the demand or the supply of approximately 85 per cent of the goods and services within the retail industry.