Iceland recently surged 37 places to number 10 on the UK Customer Satisfaction Index.
Why are major retailers such as Sainsbury's and Asda, and Tesco and Carrefour, suddenly adopting a more collaborative approach?
Julie Froud on how the community approach could be a way for some town centres to thrive once more.
John Pal, a retail expert from Alliance Manchester Business School, looks at what's next for the department store's stakeholders.
WHSmith's Alison Garbutt looks at the importance of the retail sector coming on board to support a new mental health campaign.
It's no secret that social media and its influencers are a driving force in fashion sales.
Dr Martin Friesl offers his thoughts on what he describes as "A Great British Shake Up" and what he thinks M&S needs to do next.
Airports used to be the clear leaders for travel retail, but train stations have now closed the gap.
Dr Felicity Hardley looks at how retailers should think innovatively and reassess their marketing and business strategies.
Sainsbury’s and Asda could dominate the supermarket war if customers are at heart of new brand strategy.