Saturday, November 17, 2018
Iceland customer service

COMMENT: How Iceland fought back to regain customer trust & loyalty

Iceland recently surged 37 places to number 10 on the UK Customer Satisfaction Index.

COMMENT: What’s behind the surge of collaborations in retail?

Why are major retailers such as Sainsbury's and Asda, and Tesco and Carrefour, suddenly adopting a more collaborative approach?
high street decline

COMMENT: Re-engage with town centres to tackle high street decline

Julie Froud on how the community approach could be a way for some town centres to thrive once more.
House of Fraser stakeholders

COMMENT: What’s next for House of Fraser’s stakeholders?

John Pal, a retail expert from Alliance Manchester Business School, looks at what's next for the department store's stakeholders.
mental health retail

COMMENT: We need better mental health support in retail

WHSmith's Alison Garbutt looks at the importance of the retail sector coming on board to support a new mental health campaign.
social media influencer

COMMENT: How social media and its influencers are driving fashion

It's no secret that social media and its influencers are a driving force in fashion sales.
M&S what next

COMMENT: The Great British Shake Out – What next for M&S?

Dr Martin Friesl offers his thoughts on what he describes as "A Great British Shake Up" and what he thinks M&S needs to do next.
train station retail

COMMENT: How train stations closed the gap in travel retail

Airports used to be the clear leaders for travel retail, but train stations have now closed the gap.
retailers must adapt

COMMENT: Retailers must adapt to changing consumer behaviour or risk collapse

Dr Felicity Hardley looks at how retailers should think innovatively and reassess their marketing and business strategies.
Sainsbury's Asda

COMMENT: Customers up for grabs in Sainsbury’s-Asda merger

Sainsbury’s and Asda could dominate the supermarket war if customers are at heart of new brand strategy.

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