Can the simple addition of "London" to a brand name really guarantee a surge in sales? Mike France, the co-founder of watchmaker and online retailer Christopher Ward, pens his thoughts.
The Institute of Customer Service CEO Jo Causon on why the highest performing supermarkets for customer satisfaction also experience an increase in market share, while the opposite happens for those who rank poorly.
Topman's digital director Gareth Rees-John pens his thoughts on importance of scaling data to make a significant impact on customer loyalty and ultimately, customer spend.
As e-commerce grows at an exponential rate and consumer expectations shift, it‘s crunch time for the UK retail sector. The landscape is becoming increasingly competitive, with British retailers under pressure to keep up with the online giants.
Hannah Milne, Director of Regional Retail at The Crown Estate, argues that experience-led shopping is going to transform our traditional idea of retail parks, but it must continue to be rooted in convenience.
When it comes to mobile, online retailers often focus only on buyers.
Over the next decade, technology will be a key driver in transforming the retail industry and the consumer shopping experience.
Here are some precautions that can be taken to guide your business in a successful direction and ensure it has all it needs to survive in the long term:
2016 was a rollercoaster of a year and left us all feeling that nothing can take us by surprise anymore.
Customers‘ expectations need managing, and if you want to avoid the same kind of tears on Christmas morning you need to make sure your message is clear.