COMMENT: Is local the new London?

Can the simple addition of "London" to a brand name really guarantee a surge in sales? Mike France, the co-founder of watchmaker and online retailer Christopher Ward, pens his thoughts.
Aldi trading update

COMMENT: Why has Aldi overtaken Waitrose and M&S?

The Institute of Customer Service CEO Jo Causon on why the highest performing supermarkets for customer satisfaction also experience an increase in market share, while the opposite happens for those who rank poorly.
Scaling data online marketplace

COMMENT: Scaling data is key to reaching personalisation nirvana

Topman's digital director Gareth Rees-John pens his thoughts on importance of scaling data to make a significant impact on customer loyalty and ultimately, customer spend.
On Demand

COMMENT: Five reasons why every retailer should be thinking ‘on-demand‘

As e-commerce grows at an exponential rate and consumer expectations shift, it‘s crunch time for the UK retail sector. The landscape is becoming increasingly competitive, with British retailers under pressure to keep up with the online giants.
customer experience

COMMENT: The quest for experience

Hannah Milne, Director of Regional Retail at The Crown Estate, argues that experience-led shopping is going to transform our traditional idea of retail parks, but it must continue to be rooted in convenience.
mobile retail

COMMENT: Mobile is the strategy for sellers, designers & buyers

When it comes to mobile, online retailers often focus only on buyers.

COMMENT: The tech innovations that could change retail forever

Over the next decade, technology will be a key driver in transforming the retail industry and the consumer shopping experience.
business strategy

COMMENT: Maintaining a successful, long-term retail business

Here are some precautions that can be taken to guide your business in a successful direction and ensure it has all it needs to survive in the long term:
retail trends

COMMENT: What to expect in retail trends for 2017

2016 was a rollercoaster of a year and left us all feeling that nothing can take us by surprise anymore.  
customer expectations

COMMENT: How to manage delivery expectations over Christmas

Customers‘ expectations need managing, and if you want to avoid the same kind of tears on Christmas morning you need to make sure your message is clear.  

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Feature Resource

The Definitive Guide To Increasing Email Revenue

What’s your most profitable channel? For most retailers, it’s email. It’s so effective that for more than two-thirds of marketers surveyed by Sailthru, increasing revenue from email...