Tuesday, January 28, 2020
customer expectations

COMMENT: How to manage delivery expectations over Christmas

Customers‘ expectations need managing, and if you want to avoid the same kind of tears on Christmas morning you need to make sure your message is clear.  
Singles Day

COMMENT: Are you missing out on the world‘s biggest online shopping day?

For those looking to start taking advantage of Singles Day, here are the key things that can make a big difference to attracting overseas shoppers.
weather

COMMENT: Being weather smart pays off in retail

For every drop of rain, for every breath of wind, for every flake of snow, for every ray of sunshine, for every rise and fall in the mercury – there is a commensurate rise and fall in the demand or the supply of approximately 85 per cent of the goods and services within the retail industry.
consumer confidence

COMMENT: In retail, we‘re living in dangerous times

According to many, the British high street and retail sector has a bright future.  But stats and figures do not tell the whole story.
shop floor staff

COMMENT: Supporting and investing in shop floor staff is crucial

The retail industry has an elephant in the room – it suffers from one of the highest employee turnover rates of all industries in the UK.
Pokemon Go

Still trying to catch ‘em all? Retail lessons from Pokémon Go

From its impressive augmented reality capabilities to the design of the collectable creatures that take centre stage, plenty of factors explain Pokémon Go‘s success.

Feature Resource

[Whitepaper] Retail Lessons From China

Did you know? Chinese demographics are much more complex than ‘Gen X/Y/Z’? Instead they’re segmented as: Post-80s, Post-90s, Post-95s, Post-00s. And, while Post-80s and 90s...