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Feature articles

5 Minutes With Bassel El Koussa, CEO, Quiqup

Wednesday 11 January 2017 - Posted by Elias Jahshan

The so-called "go economy" war creeping into UK retail and the plethora of delivery apps are nothing new for consumers, especially if they live in London. A relatively new player in the retail scene is Quiqup, an app or web-based delivery service that aims to connect London’s ...


COMMENT: Maintaining a successful, long-term retail business

Tuesday 10 January 2017 - Posted by Stephen Vokins, Managing Director, Big Brand Beds

Retail can seem like an easy way to go into business and turn a reliable profit, and many have jumped straight in, imagining it to be smooth sailing. However, very often the common hurdles in retail will come as a shock, and having been unprepared for the real challenges ahead...


Special feature: UK retailers are wasting £300 million worth of energy

Monday 09 January 2017 - Posted by Editorial Assistant

While change in retailing is constant, a continual flux causes crisis. Many stores in the UK are struggling to exist as the sector is buffeted by mounting costs caused by waves of change: from morphing shopping habits to the introduction of the National Living Wage, and now ri...


Looking ahead: Retailers' top predictions for 2017

Friday 06 January 2017 - Posted by Ben Stevens

2016 proved to be one of the most unpredictable years in recent history. Few would have guessed at the advent of the year what the landscape of the retail sector would look like in 12 months. However, unpredictability is not good for business. It is important to be able to pla...


COMMENT: What to expect in retail trends for 2017

Thursday 05 January 2017 - Posted by Trevor Pereira, Digital And Commercial Director At Intu

2016 was a rollercoaster of a year and left us all feeling that nothing can take us by surprise anymore. However, probably the one thing that has all surprised us most is the resilience of today’s consumers. But then again, retail is indeed therapy. At Intu, our network of sho...


COMMENT: That was 2016 … now for 2017

Tuesday 03 January 2017 - Posted by Sue Shepherd, Centre Manager At London Designer Outlet

The momentous political changes of 2016 are going to have a big impact on business and the retail sector in the New Year. No doubt, with several European elections due, more surprises are yet to come. 2016 taught us to plan better for all eventualities. Who, this time last yea...


10 Biggest Retail News of 2016

Thursday 22 December 2016 - Posted by Ben Stevens & Elias Jahshan

The world is a very different place after the rollercoaster ride that was 2016, the retail sector is certainly no different. Here are the top 10 stories that made waves in the retail sector this year — as picked by Retail Gazette's journalist Ben Stevens and editor Elias Jahsh...


Special Feature: The Top 6 Things You Need to Create Emotional Loyalty

Monday 12 December 2016 - Posted by Editorial Assistant

Trusted brands often evoke a positive emotional connection with customers, but brands that go further and appeal to customers on an individual basis enjoy more success. Consumers have transformed and their behaviours are continuing to evolve. It’s more than just about product ...


What is wrong the Britain's corporate governance?

Thursday 08 December 2016 - Posted by Ben Stevens

Today’s news that despite a terrible financial performance in the last six months Mike Ashley has purchased a new £40 million company private jet, underscores the growing issue within retail corporate governance in the UK. Many attribute the 2008 financial crash to corporate g...


COMMENT: How to manage delivery expectations over Christmas

Wednesday 07 December 2016 - Posted by Darrell Huntley, Head Of Customer Service, Flubit

Welcome to the beautiful festive season of managing expectations. You are probably already doing this with your children as their wish list grows with every frantic toy advert pitched into their little eyeballs. “Santa can only carry so many toys on the sleigh” and “all of the...