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Europe’s Customer Festival 2016

  • Tuesday, 13 September 2016
  • Wednesday, 14 September 2016

Keeping up with technology is no longer good enough, you need to keep up with customer expectations. The customer wants to have a personal experience, so how can you make it happen?

With a re-modelled agenda, guided by an expert advisory board, Europe’s Customer Festival will focus on every aspect of the customer journey from start to finish. Here you will find extraordinary people whose ideas, thoughts and dreams you can challenge, engage with, and become a part of, through plenary sessions and four dedicated tracks, focusing on:

Loyalty - ideas, strategies and technology to drive customer loyalty 
Experience - innovations across Europe to help provide the optimum experience 
Analytics - technologies and ideas to gain insight from data 
Digital - the latest trends for digital marketers


Key speakers include:
•    Alex Mead, Chief Customer Officer,
•    Nathan Ansell, Global Director- Loyalty, Customer Insight and Analytics, Marks and Spencer
•    Megan Neale, Global Head of Consumer Engagement Centre, Unilever 
•    Joe McEwan, Head of Digital and Communities, Innocent
•    JP Kuehlwein, Managing Director, Global Strategy & Innovation Premium Products, Procter & Gamble
•    Julia Porter, Director of Consumer Revenues, The Guardian 

For the full speaker line-up and more information, visit; 


Twitter: @customerss 

Published on Monday 06 June by Philip Burnard