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Customer Service Team Leader (Voice and Non-voice)

Job Title: Customer Service Team Leader (Voice and Non-voice)
Contract Type: Permanent
Location: Dubai, Dubai
Industry:
Salary: £20000 - £22000 per annum + benefits
Start Date: ASAP
Reference: Q101955
Contact Name: Quest Search & Selection
Contact Email: Renu.Dalani@questsearch.ae
Job Published: December 15, 2016 06:50

Job Description

A well-established multinational retail business is currently looking to hire an experienced and talented Customer Service Team Leader who will handle Voice and Non-Voice account. This fantastic role will be based in Dubai, UAE.

As the Team Leader, you will be responsible for:

  • Running and managing the call centre daily
  • Ensuring that set targets are always met with a high quality of customer service
  • Working with the workforce team to schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
  • Monitoring all calls to ensure that due procedures and quality standards are strictly adhered to
  • Training session for all agents and participate in recruitment of agents
  • Conducting regular review of all call centre agents' performance and organize training sessions for under performers

The successful candidate will have the following qualifications:

  • 2-3 years Customer Service experience required.
  • Bilingual (English/Arabic) is a must.
  • Strong Leadership qualities required.
  • Excellent interpersonal skills including strong written and verbal communication, with ability to clearly and professionally communicate with others.
  • Excellent listening skills that allow effective problem solving.
  • Strong computer skills and working knowledge of Microsoft Office applications including Outlook Email, Word and Excel.

This is an exciting opportunity with a guaranteed competitive package that awaits the successful candidate. Take this once in a lifetime chance to further develop your skills and talents and thrive in a new and exciting workplace. If you think that you are a fit for this position, please send us your CV.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.