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Customer Supply Chain Controller

Job Title: Customer Supply Chain Controller
Contract Type: Permanent
Location: Hertfordshire
Salary: £24000 - £27000 per annum + Bonus + Benefits
Start Date: ASAP
Reference: Q90646
Contact Name: Quest Seach Selection
Contact Email:
Job Published: October 24, 2012 11:53

Job Description

This leading FMCG business requires a Customer Supply Chain Controller, who will be responsible for managing customer orders from receipt through to delivery at customer destination (including billing) and ensuring on-time/in-full service level according to the businesses standards. The main purpose of this role will be to ensure all customer orders are executed within the agreed SLA’s and to ensure the smooth running of the supply chain. The role will also involve: * Proactive communication and relationship building with internal customers as well as third party logistic providers by being respected and trusted business partner and functional expert. * Support and assist commercial operations in Europe. * Manage customer orders from receipt of order through to delivery at customer destination including billing. * Work closely with 3rd party logistics provider (3PL) to achieve on-time and in-full delivery service to customers. * Manage order shortages, delivery failures and other impacts as well as stock return process in cooperation with 3PL. * Manage pro-actively potential short term stock shortages and allocation process in cooperation with the internal planning team and customers. * Create and maintain customer master data in SAP Successful candidates will ideally have experience within customer service, order management and/or logistics and experience with retail customers in the FMCG area is preferred. You will have outstanding team-working ability and excellent analytical skills with the ability to assimilate large amounts of data. You will be able to articulate results and ideas in a concise manner to both internal colleagues and external clients. You will have the capacity to deliver outstanding consulting work while being focused on more than one project at a time. This leading FMCG client requires a strong academic background, candidates with a small amount of experience in a top-tier consulting or leading blue-chip firm may also join at this level. Excellent IT Skills especially in Excel and knowledge of SAP or a similar planning system would be an advantage.