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Customer Service Representative - KSA

Job Title: Customer Service Representative - KSA
Contract Type: Permanent
Location: Jeddah
Salary: £20000 - £28000 per annum
Start Date: ASAP
Reference: Q91399
Contact Name: Quest Seach Selection
Contact Email:
Job Published: January 10, 2013 07:26

Job Description

An exciting opportunity has arisen in Saudi Arabia to join one of the region's best respected online businesses. The company's success is founded upon drive, commitment, ingenuity, grit and determination as well as a strong financial backing. This business believes in the philosophy of getting out what you put in and can offer fantastic career development with the financial rewards to match. Renowned for its pioneering and dynamic business strategy and management philosophy, this is a company which is dedicated to finding, developing and training talented and energetic people who want to grow. In order to continue with this growth they are looking for a Customer Service Representative. This is an exciting role which has potential for progression for those who strive for success. In this role you will be responsible for the following; * Conferring with customers by telephone or in person in order to provide information about products and services, to take or cancel orders, or to obtain details of complaints * Customer Satisfaction and Service Excellence in terms of order treatment and follow-up from the Customer point of view. * Keeping records of customer interactions or transactons, recording details of inquiries, complaints, or comments, as well as actions taken * Determining charges for services requested, collect deposits or payments, or arrange for billing * Soliciting the sale of new or additional services or products * Creating a variety of reports, including statistical analysis, shift reports and handling of technical data Personal Specification: * Excellent command of English and Arabic, both written and spoken * Ability to work in a multicultural environment * Understanding of CRM systems * Exceptional understanding of customer and market dynamics and requirements * 2 years experience in online account management