Connecting to LinkedIn...

Customer Operations Planner

Job Title: Customer Operations Planner
Contract Type: Permanent
Location: Leeds
Salary: £25000 - £32000 per annum
Start Date: ASAP
Reference: Q91403
Contact Name: Quest Seach Selection
Contact Email:
Job Published: February 04, 2013 15:03

Job Description

This leading FMCG business is looking for a Customer [Demand Planner](/searches/demand-planner-jobs--3) to join its Logistics department. The main purpose of this role is complete ownership of the Collaborative Planning, Forecasting and Replenishment (CPFR) process for a major retailer account. In addition you will: * Ensure suppliers and planning systems are aligned to reduce cost whilst maintaining high level of service * Work closely with other demand planners to improve forecast accuracy and forecast bias * Ensure all key promotions are maintained accurately within the database * Attend key customer supply chain trade meetings as and when required and to be first point in developing key relationships with the wider customer team * Be the key point of contact for all planning or distribution related matters * Identify gaps in store availability, producing plans to rectify these gaps * Pay close attention to KPIs i.e. Forecast bias % Forecast Accuracy % Service level % * Drive the CPFR Process with the customer * Attend monthly collaborative forecasting meetings to drive alignment * Highlight risks to supply and define contingencies * Track sales daily and manage changes to forecast * Define supplier action in light of any DC to store issues * Perform quarterly joint reviews of performance, with supply chain and commercial teams The successful individual will have strong communication skills, with an ability to express ideas, plans & priorities in a concise manner at all levels. You will need good influencing and negotiating skills. Proven track record in the use of SAP systems would be ideal. Demand planning experience is essential and FMCG experience is preferred. We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.