Beyond Uptime: The 2026 Connected Retail Blueprint

No customer praises a store for its Wi-Fi. But everyone notices when it stops working.

A customer who was ready to buy becomes a customer who is ready to leave.

This is why uptime isn’t the whole story, and that gap between being technically online and actually working, is where retail is losing money.

Beyond Uptime is a new report from Retail Gazette and Gamma, built on interviews with retail specialists and data on payment failures, outages, and shopworker safety.

What you’ll learn:

The base on which exceptional retail is built

Why system failures put £1.7bn in UK retail sales at risk annually

Why 37% of retailers face high-impact outages weekly

How safety tech, stock visibility, and AI-enabled tools all quietly depend on the same fragile foundation

No fluff. No vendor pitch dressed up as insight. Just the strategies and expertise you need to know. Get your copy today.

“You just get angry to the point where you just do the bare minimum shop and walk out. That’s lost basket, just because you created a frustrating experience”.

Richard McPhee, Solutions Director, Gamma

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