John Lewis Partnership offers equal paid maternity & paternity leave in UK first

John Lewis Partnership offers 6 months equal paid parental leave in UK first

The John Lewis Partnership has announced the introduction of six months of equal parenthood paid leave for any staff (...)
L&G Debenhams

Debenhams’ Edinburgh store to convert into boutique hotel

The Debenhams store on Edinburgh’s Princes Street is set to be redeveloped into a hotel and restaurant after Legal & General Investment Management (L&G) received planning permission.
Debenhams' Danish fascia Magasin du Nord sold

Debenhams’ Danish fascia Magasin du Nord sold to new owners

The Danish department store fascia owned by Debenhams has been sold to a new owners in an undisclosed deal.
John Lewis announces 3 senior hires

John Lewis announces 3 senior hires

John Lewis has announced the appointment of three new senior hires focusing on online, store estate and marketing roles (...)
Debenhams flagship store closures

Debenhams London flagship to transform into new retail and office scheme

Debenhams' former flagship store in London's Oxford Street is due to be transformed by an architectural firm as a new retail and office scheme.
Family behind Selfridges & Primark retain top spot in retail rich list

Family behind Selfridges & Primark retain top spot in retail rich list

The family behind Selfridges and Primark have retained their dominance as the richest names in UK retail after its wealth kept it ...
Debenhams compensation

Debenhams Irish store staff approve compensation deal

The former staff at Debenhams stores in Ireland have approved a compensation arrangement after calling for a fair redundancy package.
John Lewis Partnership Sharon White

John Lewis should “adapt or die”, chair Sharon White says

John Lewis chair Sharon White has reportedly called on Chancellor Rishi Sunak to ditch the business rates system to help level up the retail playing field.
M&S hires Ben Witmann as new head of visual merchandising

M&S hires Ben Witmann as new head of visual merchandising

Marks & Spencer has hired a new head of visual merchandising two days after it reshuffled its executive committee (...)
M&S promotes 2 execs to co-COO amid leadership reshuffle

M&S promotes 2 execs to co-COO amid leadership reshuffle

Marks & Spencer has announced a major reshuffle of its senior executive leadership team as it moves on to the second phase of a (...)

Feature Resource

Making people your CX secret weapon

How do John Lewis, Waterstones and Lush make store staff their greatest assets? People are happier returning to stores now than they were after the...