COMMENT: The secret to maximising employee satisfaction in retail
Unhappy employees are less productive and can cost billions, so staff satisfaction levels need top priority for retailers.
Big Interview: Molly Goddard, Co-founder, Desmond & Dempsey
Others, like Desmond & Dempsey’s co-founder Molly Goddard, jump into the deep-end head first and rely on their swimming skills.
COMMENT: Customer experience isn’t a quick fix for vacant retail space
It’s a tough time for retail, and it seems just about everyone has the same plan of action for the future: customer experience.
Retail Gazette Loves: The North Face’s mountaintop store
The North Face has opened perhaps the hardest to reach store in the world, 2100 metres above sea level.
Is Clicks-to-Bricks the new Brick-to-Clicks?
Between the turn of the millennium and 2009, online retail sales increased by some 5000 per cent.
COMMENT: The challenge of reinvention for Tesco’s mystery discount stores
Lancaster University's Dr Martin Friesl looks at the uphill challenges Tesco faces in rolling out its new discount store format.
5 Minutes With Richard Rhodes, CEO, Retail Response
Tell us the story about Retail Response.
We formed the business back in 2004. We had accumulated over 20 years of store systems support experience...
Plastic waste: Is UK retail doing enough?
In the nine months since Blue Planet first aired, efforts to tackle plastic waste have exploded across the UK retail sector.
COMMENT: How Iceland fought back to regain customer trust & loyalty
Iceland recently surged 37 places to number 10 on the UK Customer Satisfaction Index.
Hands On with Ikea’s Home Planner
Ikea’s home planner app offers customers the ability to experience Ikea’s products in a 3D virtual rendering.
Feature Resource
The retail CMO’s guide to Christmas 2018
Things are tough in retail right now.
Administrations, Amazon, CX, AI, a weak pound...it's a lot. But we’re here to spread some Christmas cheer.
The retail...
