Sunday, August 19, 2018
employee satisfaction

COMMENT: The secret to maximising employee satisfaction in retail

Unhappy employees are less productive and can cost billions, so staff satisfaction levels need top priority for retailers.

Big Interview: Molly Goddard, Co-founder, Desmond & Dempsey

Others, like Desmond & Dempsey’s co-founder Molly Goddard, jump into the deep-end head first and rely on their swimming skills.

COMMENT: Customer experience isn’t a quick fix for vacant retail space

It’s a tough time for retail, and it seems just about everyone has the same plan of action for the future: customer experience.

Retail Gazette Loves: The North Face’s mountaintop store

The North Face has opened perhaps the hardest to reach store in the world, 2100 metres above sea level.

Is Clicks-to-Bricks the new Brick-to-Clicks?

Between the turn of the millennium and 2009, online retail sales increased by some 5000 per cent.
Tesco discount

COMMENT: The challenge of reinvention for Tesco’s mystery discount stores

Lancaster University's Dr Martin Friesl looks at the uphill challenges Tesco faces in rolling out its new discount store format.

5 Minutes With Richard Rhodes, CEO, Retail Response

Tell us the story about Retail Response. We formed the business back in 2004. We had accumulated over 20 years of store systems support experience...

Plastic waste: Is UK retail doing enough?

In the nine months since Blue Planet first aired, efforts to tackle plastic waste have exploded across the UK retail sector.
Iceland customer service

COMMENT: How Iceland fought back to regain customer trust & loyalty

Iceland recently surged 37 places to number 10 on the UK Customer Satisfaction Index.

Hands On with Ikea’s Home Planner

Ikea’s home planner app offers customers the ability to experience Ikea’s products in a 3D virtual rendering.

Feature Resource

The retail CMO’s guide to Christmas 2018

Things are tough in retail right now. Administrations, Amazon, CX, AI, a weak pound...it's a lot. But we’re here to spread some Christmas cheer. The retail...