What Gen Z wants from their payments experience

No-one has a crystal ball, but one thing’s for sure: the preferences and expectations of Millennial and Gen Z consumers are going to shape...

The power of visual content

Did you know shoppers are 6x more likely to purchase if a product page has images from social? So imagine if you could pack...

Essential E-Commerce Calendar – July to December

There’s no doubt about it: 2021 has been a year of tremendous change for the e-commerce industry. And with six months left to go, there are...

Build your personalised CX strategy

Are you keeping up with the pace to futureproof your customer services? Brands are racing to meet the shifts in consumer demand and win customers'...

5 Strategies for Better Store Performance

How can you give your stores the support they need to turbo charge performance as foot traffic and retail sales increase? Download this free white paper...

Big Book of Experimentation: Retail Edition

Winning experiment ideas from leading retailers Optimizing cart abandonment, subscription rates, and new delivery services are the keys to success in eCommerce. Industry-leading retailers use A/B...

Whitepaper: Why Is Clienteling Important

As retailers are welcoming more and more customers back through the doors of physical stores, there is an unprecedented opportunity for the industry to...

Supermarket Report: COVID-19 & Operational Shifts in Europe

The pandemic is reshaping the grocery retail landscape. Our Supermarket Report delivers key insights on evolving consumer behaviours and looks into sustainable solutions to...

The only retail employee onboarding checklist you’ll ever need.

Onboarding, induction, orientation – whatever you call it, there’s no escaping the fact that how you welcome new staff plays a huge part in...

[Study] Do you understand Customer Obsession?

Forrester Consulting asked 261 HQ and Customer facing employees if they understood Customer Obsession. In the study commissioned by Critizr, they found that customer-facing workers...

Feature Resource

Supermarket Report: COVID-19 & Operational Shifts in Europe

The pandemic is reshaping the grocery retail landscape. Our Supermarket Report delivers key insights on evolving consumer behaviours and looks into sustainable solutions to...