Friday, September 17, 2021

Essential E-Commerce Calendar – July to December

There’s no doubt about it: 2021 has been a year of tremendous change for the e-commerce industry. And with six months left to go, there are...

Build your personalised CX strategy

Are you keeping up with the pace to futureproof your customer services? Brands are racing to meet the shifts in consumer demand and win customers'...

5 Strategies for Better Store Performance

How can you give your stores the support they need to turbo charge performance as foot traffic and retail sales increase? Download this free white paper...

Big Book of Experimentation: Retail Edition

Winning experiment ideas from leading retailers Optimizing cart abandonment, subscription rates, and new delivery services are the keys to success in eCommerce. Industry-leading retailers use A/B...

Whitepaper: Why Is Clienteling Important

As retailers are welcoming more and more customers back through the doors of physical stores, there is an unprecedented opportunity for the industry to...

Supermarket Report: COVID-19 & Operational Shifts in Europe

The pandemic is reshaping the grocery retail landscape. Our Supermarket Report delivers key insights on evolving consumer behaviours and looks into sustainable solutions to...

The only retail employee onboarding checklist you’ll ever need.

Onboarding, induction, orientation – whatever you call it, there’s no escaping the fact that how you welcome new staff plays a huge part in...

[Study] Do you understand Customer Obsession?

Forrester Consulting asked 261 HQ and Customer facing employees if they understood Customer Obsession. In the study commissioned by Critizr, they found that customer-facing workers...

[The Times Report] The Future of E-Commerce

Why brands should take direction from channel-agnostic consumers The pandemic has not only driven more people to shop online but also led to experimentation and...

Rewriting Retail: The power of the humble checklist

Rewrite your Retail playbook. Are you ready to create a seamless customer experience and empower your front-line employees to take action when it matters...

Feature Resource

Tips to Unlocking the D2C Opportunity

Clicking With Consumers: Gaining the D2C advantage to connect the end-to-end retail experience 2020 fast-tracked the digital plans of many brands; forcing businesses of all...