Marks & Spencer is scrapping all M&S Bank customers’ current account and closing all in-store branches as it dramatically scales back its financial arm.

M&S Bank closes all customer current accounts and scraps all in-store branches

Marks & Spencer is scrapping all M&S Bank customers’ current account and closing all in-store branches as it dramatically scales back its financial arm.
Nearly 100 retailers closed down every day in 2020 as record numbers of retail owners “cashed out of their businesses and cut their losses”.

99 retailers ceased trading every day in 2020 as owners “cashed out” and “cut...

Nearly 100 retailers closed down every day in 2020 as record numbers of retail owners “cashed out of their businesses and cut their losses”.
Amazon has officially opened the doors to its first physical store in the UK offering shoppers its flagship “just walk out shopping” system.

Amazon officially opens first Fresh store in the UK offering its pioneering “just walk...

Amazon has officially opened the doors to its first physical store in the UK offering shoppers its flagship “just walk out shopping” system.
The Post Office has partnered with Amazon to launch a new click & collect trial allowing customers to collect online orders from their local branch.

The Post Office enters landmark click & collect partnership with Amazon

The Post Office has partnered with Amazon to launch a new click & collect trial allowing customers to collect online orders from their local branch.
Amazon’s first physical UK store will be an Amazon Fresh supermarket not a high-tech automated Go store, newly revealed documents suggest.

UK’s first Amazon Go store will actually be an Amazon Fresh according to new...

Amazon’s first physical UK store will be an Amazon Fresh supermarket not a high-tech automated Go store, newly revealed documents suggest.
Ebay is being forced to offload its “primary classifieds operations in the UK” in order for its $9.2 billion merger to go ahead.

Gumtree UK, Shpock and Motors.co.uk to be sold to push through Ebay’s $9.2bn merger

Ebay is being forced to offload its “primary classifieds operations in the UK” in order for its $9.2 billion merger to go ahead.
Boohoo could be banned from the US following widespread allegations of “modern slavery enforced labour” in its supply chain.

Boohoo could be banned from the US as “modern slavery” allegations continue

Boohoo could be banned from the US following widespread allegations of “modern slavery enforced labour” in its supply chain.
President Joe Biden has slammed Amazon for its union-busting tactics in a video posted on Twitter stating the choice to “join a union is up to the workers, full stop”.

Biden slams Amazon for anti-union action in Twitter video

President Joe Biden has slammed Amazon for its union-busting tactics in a video posted on Twitter stating the choice to “join a union is up to the workers, full stop”.
UK shoppers will be using “e-pounds” by 2024 as the country transitions to a cashless society and physical money is abandoned.

UK will soon use government backed digital “e-pounds” and be cashless within a decade

UK shoppers will be using “e-pounds” by 2024 as the country transitions to a cashless society and physical money is abandoned.
Essential retailers are being urged to sure up their COVID-19 safety measures and ensure they meet regulatory standards as the country looks to reopen begin reopening in April.

Supermarkets warned to sure up their coronavirus safety measures to keep “customer base loyal”

Essential retailers are being urged to sure up their COVID-19 safety measures and ensure they meet regulatory standards as the country looks to reopen begin reopening in April.

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CX Trends 2021

Meeting customer expectations is hard right now. Zendesk’s third annual CX Trends Report reveals five top trends that are helping customer experience (CX) leaders...