Amazon will overtake Tesco to become UK’s largest retailer by 2025
Amazon’s total sales are forecast to top £77 billion by 2025, outpacing the UK’s current largest retailer Tesco’s predicted £76.1 billion.
Deliveroo snubbed by investors 2 months after “worst IPO in London’s history”
Just four out of 18,000 mutual funds in the EU have invested in Deliveroo since it went public in March, and only one in the UK.
Ocado could soon sell groceries outside of the UK for the first time in...
Ocado's chief executive says that the pandemic-driven ecommerce boom has left a number of markets ripe for a potential expansion.
Klarna suffers severe bug logging users into random shoppers’ accounts
Klarna was hit by major technical troubles yesterday seeing users who tried to log in be signed in to other members’ accounts seemingly at random, allowing them to edit details and access personal information.
Amazon to open physical pharmacy stores in the US sending rivals’ shares diving
Amazon is reportedly in talks to launch a number of bricks-and-mortar pharmacy stores in the US, sending Walgreens, Rite Aid and CVS Health shares tumbling.
UK shoppers will soon be able to buy PS5s directly from Sony
Sony has confirmed plans to begin selling PlayStation 5s directly to consumers in Europe via a new PlayStation Direct service.
553% growth in TikTok shopping as ‘social commerce’ skyrockets during pandemic
While TikTok thundered ahead of its rivals, Instagram and Facebook still saw shopping grow 189 per cent and 160 per cent over the last year.
Ikea has launched its own ‘buy now, pay later’ scheme in the UK
Ikea shoppers can now apply to pay for their home renovation projects through a new ‘Financial Services’ offer, which launched across the UK today.
Smart rings could soon replace contactless cards
Smart rings could soon be the new norm for contactless payments enabling shoppers to pay for goods and unlock their doors.
M&S grows share of the online women’s fashion market faster than any other brand
Marks & Spencer’s concerted efforts to reenergise its floundering fashion arm are paying off, according to new research from Kantar.
Feature Resource
[Study] Do you understand Customer Obsession?
Forrester Consulting asked 261 HQ and Customer facing employees if they understood Customer Obsession.
In the study commissioned by Critizr, they found that customer-facing workers...
