Springboard Diane Wehrle covid-19 pandemic lockdown

Retail footfall rises as shoppers anticipate end of lockdown

UK footfall has witnessed a double-digit monthly rise as customers returned to stores in anticipation of the roadmap out of lockdown.
BRC-Nielsen Shop Price Index shop prices

Shop prices slide in February as lockdown impacts demand

New research has found that shop prices continued to fall throughout February, reaching the lowest rate of deflation since May 2020.
Footfall to skyrocket by almost 50% each week when lockdown ends

Footfall to jump by almost 50% when lockdown ends

Overall UK footfall is forecast to rise by almost 50 per cent when non-essential retail and outdoor hospitality can finally exit (...)
Retail sales dive and expectations hit record low in shutdown

Retail sales dive 45% as expectations hit record low amid lockdown

UK retail sales plunged in the year to February due to the current nationwide lockdown, while retailer expectations (...)
Springboard Diane Wehrle covid-19 pandemic lockdown

UK retail footfall rises again despite lockdown

New research has found that footfall in UK retail destinations rose by 6.8 per cent last week from the week before, only a fifth less than the rise of 8.5 per cent in the same week last year.
Government confirms: Non-essential retailers in England can reopen April 12

Government confirms: Non-essential retailers in England can reopen April 12

Non-essential retailers in England can exit lockdown and reopen from April 12 at the earliest, the government has confirmed.
Consumer confidence in February improves as vaccine rollout continues

Consumer confidence in February improves as vaccine rollout continues

Consumer confidence has risen in February as the Covid-19 vaccination programme continues at pace and people feel more ...
ons covid-19 lockdown pandemic online sales

Online spending accounted for 35.2% of retail sales in January

New research has found that online sales have risen in the last month to account for more than a third of total retail spend – the highest proportion on record.
Sustainable demand prompts surge in eBay's refurbished furniture sales

Sustainable demand prompts surge in eBay’s refurbished furniture sales

New data from eBay reveals that more customers than ever before are choosing to buy sustainable homewares, driving a (...)
Consumer Prices Index ONS Jonathan Athow

UK inflation rises 0.7% in January with food price hike

New research has found that UK inflation increased last month on the back of higher food prices and more expensive household goods.

Feature Resource

CX Trends 2021

Meeting customer expectations is hard right now. Zendesk’s third annual CX Trends Report reveals five top trends that are helping customer experience (CX) leaders...